Assurance Engineer

Nexio; Gauteng; On-site; ZAR 30,000 - 60,000; Full time

Job summary

A leading company in telecom is seeking a Transmission Assurance Specialist to ensure the reliability of their network operations. The ideal candidate will monitor access nodes, resolve system failures, and possess a solid background in Optical Fiber technologies and IP/MPLS networks.

Qualifications

• 3-5 years in telecom, specifically in Transmission Assurance.
• Minimum of 5 years troubleshooting large IP/MPLS networks.
• CCNA certification is essential; CCNP is advantageous.

Responsibilities

• Monitor Access Nodes and resolve communication failures.
• Perform assurance on the transmission network 24/7.
• Communicate service outage statuses and escalate as needed.

Skills

Troubleshooting skills

Analytical thinking

Solution-oriented approach

Education

B-Tech degree in Electrical, Electronic Engineering, or IT

Job description

ROLE PURPOSE

The Transmission Assurance role is responsible for providing a function within the Transmission Service Assurance space and supporting operations for global EBU customers. This entails monitoring Access Nodes, resolving, and communicating failures as they occur.

ROLE REQUIREMENTS

• Perform assurance on the transmission network from an NOC perspective 24/7/365 – shift work
• Assist in resolving P1 to P4 failures by engaging with high-level support
• Provide transmission assurance support to and from Field Force Outsource for Edge and Access infrastructure
• Effectively communicate service outage statuses and escalate as per the established vendor support and escalation matrix
• Ensure all faults are fixed within the relevant SLA
• Use reports from OSS platforms to identify issues and failures requiring corrective action
• Support operations, NMG, and EBU Edge and Access infrastructure with transmission assurance
• Liaise with vendors and fiber providers to resolve network faults within agreed timelines
• Perform scheduled preventive maintenance for proactive support of global customers

Core Competencies, Knowledge & Experience

• High-level understanding and experience in DWDM networks
• Good knowledge and experience in Optical Fiber technologies and Synchronization
• Understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS, etc.)
• Troubleshooting skills
• Analytical thinking and solution-oriented approach; resilient planning and implementation

Must Have Technical / Professional Qualifications

• B-Tech degree in Electrical, Electronic Engineering, or IT-related fields
• 3-5 years of work experience in the telecom industry, specifically in Transmission Assurance (Maintenance) and Transmission Systems
• Minimum of 5 years' experience troubleshooting large IP/MPLS networks
• CCNA certification in Routing and Switching is essential; CCNP is advantageous
• Experience with Symmetric, Nokia, and related applications