Associate Market Manager

Expedia Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking an Associate Market Manager to enhance partner relationships and optimize their performance in the travel marketplace. This role focuses on providing valuable insights and consulting to lodging partners, maximizing customer conversion, and securing promotional deals. The ideal candidate will possess a Bachelor's degree and have experience in account management, preferably within the tourism or e-commerce sectors. Join a dynamic team committed to fostering an inclusive work environment while driving global travel solutions for everyone.

Qualifications

• 1-2 years experience in Account Management is essential.
• Experience in tourism/travel industry is a plus.

Responsibilities

• Develop and sustain strong partner relationships.
• Provide data insights and consulting services to hotel partners.

Skills

Account Management

Communication Skills

Relationship Building

Problem Solving

Data Analysis

Education

Bachelor's Degree

Job description

Here at Expedia our mission is to power global travel for everyone, everywhere. We're looking for an Associate Market Manager to help us make this a reality!

This role is the core on which the Market Management team is based. This team ensures that the Expedia brands’ global customers always find the most suitable product for their dream trip, and that our partners can effectively, and efficiently reach Expedia’s full breadth of global traveler demand throughout the year.

What You'll Do :

The Associate Market Manager’s (AMM) main responsibility is to develop and sustain strong partner relationships. You are a voice of wisdom to your lodging partners, helping them optimize their production potential from their participation in the Expedia marketplace by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities). The ultimate goal being to maximize customer conversion and help lodging partners achieve their objectives.

You will secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

Who You Are :

1. Bachelor's Degree plus 1-2 years’ experience in Account Management is essential.
2. Experience in the tourism / travel industry is a distinct plus. Experience working for an E-Commerce platform, or in Revenue Management for a hotel is also a plus.

Written & Spoken Communication Listening and Influencing

1. Proficiency in English is essential plus proficiency in French or Portuguese will be a significant plus.
2. Presents ideas and directives clearly and persuasively; actively listens when spoken / presented to.
3. Ability to optimally communicate to various levels and through a variety of communication channels.
4. A master at prioritizing work in order to be laser-focused on achieving multiple critical metrics (targets, goals and / or strategic objectives) set by the leadership team.

Relationship Management

1. Genuine relationship builder; earns the confidence of others.
2. Bridges and sustains solid partnerships based on mutual support through a shared style.

Solution Alignment

1. Appetite for innovative technology, constantly evolving business environment, data driven decision making.
2. Demonstrates problem solving skills.
3. Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data.

Build & Maintain Teams

1. Able to work independently as well as be a strong teammate, always seeking to improve team and organizational performance.
2. Help other team members (peers / MAs) acquire skills or achieve targets / goals.

Expedia is committed to building an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.