Associate - IT Infra

GEP Worldwide; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global procurement firm based in Durban is seeking an IT Support Specialist. This role involves managing IT issues across various offices, ensuring smooth communication, and supporting end users. Candidates should have 1-2 years of experience, a degree in engineering, and exceptional English communication skills. This position offers opportunities for project contributions and occasional business trips.

Qualifications

• 1-2 years of experience in IT support.
• Understanding of computer support systems.
• Fast learning with attention to detail.

Responsibilities

• Serve as the primary liaison for IT matters.
• Manage and resolve IT-related tickets.
• Build and install computers.

Skills

Fluent English

Customer focus

Analytical skills

Troubleshooting skills

Problem-solving skills

Education

Degree in engineering

Job description

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

We are seeking a highly skilled IT Support Specialist to join our dynamic team. As an integral part of our IT Infrastructure, the successful candidate will be responsible for efficiently managing and resolving a broad spectrum of IT-related issues. From overseeing the IT infrastructure and maintaining security compliance to contributing to end-user computing projects, this role plays a pivotal role in ensuring a seamless and secure technology environment.

Responsibilities:

• Africa region SPOC: Serve as the primary liaison for all IT-related matters across multiple offices, ensuring smooth communication and coordination between local teams and global IT support. Provide technical assistance, manage user requests and support end users across the region to maintain consistent and reliable IT operations.
• Incident Management: Efficiently manage and resolve tickets related to IT Infrastructure, including Operating Systems, hardware, applications, Audio/Video Support, Asset Management, Networking, and Tech Tools support. Ensure timely closure of tickets in the designated tool, adhering to defined Service Level Agreements (SLAs).
• Desktop Infrastructure: Build and install computers in accordance with departmental standards.
• User Management: Effectively manage end-users and resolve their IT-related issues, ensuring high satisfaction scores, including handling calls from Senior Management/VIP users.
• Security Compliance: Uphold a high scorecard on all security compliance parameters for end-user systems.
• Hardware Asset Inventory: Provide accurate changes to IT Hardware Asset Inventory through the IMAC (Install, Move, Add, Change) process, collaborating with the asset management team.
• IT Asset logistics: Facilitate procurement of laptops and peripherals for end users located in Africa region along with shipment and communication with POCs.
• Project Contribution: Contribute to and deliver end-user computing projects, aligning technology initiatives with business objectives.

What you should bring:

• Exhibit fluent English and exceptional communication skills with a strong customer focus.
• Possess1-2 years of experience in a similar role, preferably in the IT support field.
• Demonstrate a solid understanding of computer support systems and troubleshooting.
• Showcase fast learning capabilities with a keen attention to detail.
• Leverage strong analytical and troubleshooting skills.
• Exhibit effective problem-solving skills.
• Hold a preferred degree in engineering.
• Showcase the ability to prioritize and contribute to projects effectively, aligning technology solutions with overarching business strategies.
• Valid passport and availability for business trips (max 25% of your time)