Associate Hotel Director

Crew Life at Sea; Wes-Kaap; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading company in the cruise industry is seeking a Hotel Manager to oversee all hotel operations onboard a cruise ship. This role includes managing guest services, training staff, and ensuring a high level of cleanliness and service. The ideal candidate will have a Bachelor's degree in Hospitality Management and 3+ years of hotel management experience, with strong leadership skills and a commitment to guest satisfaction.

Qualifications

• Minimum 3 years experience in hotel management, preferably on a cruise ship.
• Fluent in English; additional languages are a plus.
• Flexible schedule, willing to work evenings, weekends, and holidays.

Responsibilities

• Assist in managing all hotel operations onboard the cruise ship.
• Oversee training and development of hotel staff.
• Monitor cleanliness and maintenance of guest areas.

Skills

Leadership

Communication

Organization

Time Management

Customer Service

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Hotel Management Software

Job description

Key Responsibilities:

- Assist the Hotel Director in managing all hotel operations, including guest services, housekeeping, food and beverage, and entertainmentonboard the cruise ship

- Oversee the training and development of hotel staff to ensure the highest level of service and guest satisfaction.

- Monitor and maintain the cleanliness and maintenance of all guest areas, including cabins, restaurants, bars, and public areas.

- Work closely with the Food and Beverage Manager to ensure that all dining experiences meet our high standards of quality and service.

- Collaborate with the Entertainment Manager to plan and execute a variety of onboard activities and events.

- Assist in managing the budget and inventory for the hotel department, ensuring efficient use of resources and cost control.

- Handle guest complaints and concerns in a professional and timely manner, working to resolve any issues and ensure guest satisfaction.

- Conduct regular inspections of all hotel areas to ensure compliance with company policies and procedures.

Qualifications:

- Bachelor's degree in Hospitality Management or related field preferred.

- Minimum of 3 years of experience in hotel management, preferably in a cruise ship or luxury hotel setting.

- Strong leadership and communication skills, with the ability to motivate and manage a diverse team.

- Excellent organizational and time management skills, with the ability to handle multiple tasks and priorities.

- Strong knowledge of hotel operations, including guest services, housekeeping, food and beverage, and entertainment.

- Proficiency in Microsoft Office and hotel management software.

- Fluent in English, both written and spoken. Additional languages are a plus.

- Must be willing to work on a flexible schedule, including evenings, weekends, and holidays.

- Must be able to pass a background check and obtain necessary certifications.