Associate Director - Technology Strategy & Transformation

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500 companies. Learn how Deloitte’s approximately 457,000 people make an impact that matters at www.deloitte.com.

About Consulting

Deloitte Consulting has always been about helping our clients and our people move forward. It’s important that we do the same for our business: celebrating how far we’ve come, and always preparing to take our next, big steps towards a global future. We’re moving and evolving on our journey to be an undisputed leader in consulting, globally and in all major markets. Together, we will achieve our aspirations through relentless focus on our Shared Strategic Agenda.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

How you will grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

Main Purpose of Job

The main purpose of the job is to drive the implementation of strategy, revenue generation and business growth for the Technology Strategy and Transformation business. The successful person will focus on the management and delivery of client engagements, as well as sales and practice development.

Key responsibilities

• Strategic relationship development with key clients
• Bold play eminence creation
• Market leadership
• Industry capability development
• Team leadership

Key Performance Areas

Strategic Impact

• Give meaningful input into the development of strategy of the Service Line / Business Area in relation to specific area of expertise
• Implements the strategy within area of business through detailed plan including:
  • Client targets to achieve revenue
  • Marketing plan
  • People plan to deliver on goals
  • Communication plan
  • Contingency plan for possible additional resources e.g. contractors
  • Tracking of plans
• Identifies innovative solutions to enhance / renew service offerings to market
• Heads up sales presentation teams for new and retained business
• Leads negotiations with clients
• Actively identifies multiple sales opportunities and leads pursuit process
• Leads/contributes to preparation of proposals/tenders and presentations
• Builds relationships across service lines for cross-selling opportunities and combined engagement pursuits
• Drives own client portfolio and profitable book of business

Client Impact: External / Internal

• Maintains high level oversight of client projects
• Develops productive, credible and trusting relationships with current and targeted clients
• Develops a network of senior-level internal relationships across Deloitte to understand other business unit offerings and market own area
• Establishes and maintains strong relationships with business leaders across industries.

Operational Effectiveness

• Validates all SLA’s are in place and signed off by all parties
• Oversees engagement risk to ensure all required documentation and processes are completed as required by RIL
• Directs and manages complex client engagements and maintains high level oversight of all projects
• Analyses weekly/monthly reports from senior managers and approves process changes / innovative solutions on issues arising
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

Development/Growth of Team

• Identifies and recruits suitable talent for team, balancing correct levels and numbers
• Maintains succession plan for every senior/critical resource, depending on the profile / need expertise
• Mentors and develops team members on an ongoing basis and empower existing senior managers/leaders
• Maintains close working relationship with key talent
• Maintains own development and knowledge in specialised area and business
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Manages margins effectively through correct budgeting, pricing and profitability management
• Monitors that time and expenses to engagements are recorded and submitted weekly
• Negotiates pricing for engagements to ensure profitability whilst maintaining client interests
• Manages WIP – billings and cash collections

Specialised competencies:

• Sets Strategy and Drives Delivery Excellence for Technology Strategy & Transformation:
  • Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology Strategy, Enterprise Architecture, Operating Model and technology system selection
  • Owns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architectures
  • Understands the interlinks between the sub-offerings at a technical level to enhance market presence
  • Adopts a holistic view when recommending solutions, leveraging leading practices to align technology strategy with business strategy and specific industry issues
  • Anticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutions
  • Leads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programs
  • Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert
  • Stays current on market trends and regulations and anticipates risk / opportunities; advises client accordingly.
• Sets Strategy for ServiceNow Engagements:
  • Lead the design of the client’s ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the development
  • Stay current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on client’s desired functionality, improve the user experience and enhance IT service delivery
  • Lead the architecture components of the work to design the client’s architecture blueprint, across the various layers (business, integration, data, application, security, infrastructure) leveraging ServiceNow’s product suite
  • Lead a team to develop a robust ServiceNow implementation and defines integration points with the broader business.

Qualifications

Minimum qualifications:

• Relevant Degree, Honours, or Post Graduate Diploma.
• Professional certifications such as COBIT, TOGAF, ITIL, CISSP, Cloud Certifications, Agile, PMBOK + relevant CPD

Desired qualifications:

• Advanced degree in Information Technology or Business (e.g. MBA or similar) preferred but not essential.

Experience:

• 12+ years relevant working experience in a client facing role with at least 7 years in a management role
• Business development / market making experience
• Proven expertise in digital system implementations, process improvements, risk analysis, and operational transformation
• A track record of hypothesis-driven problem-solving and delivering exceptional outcomes in high-pressure environments
• Solid grasp of technical skills and methodology
• Knowledge on emerging technologies, including Cloud, AI, etc.
• Demonstrable understanding of large-scale information technology application systems, infrastructure, business processes and security standards
• Proven experience in responding to proposals / business development opportunities

Technical competencies:

• Translate technology strategy, enterprise architecture, operating models and IT service Management into boardroom conversations.
• Prepare project and divisional budgets and advise on resource plans.
• Lead executive-level meetings, discussions and best practices development.
• Drive sales activities (RFP, orals, etc.).
• Demonstrate Sales and Negotiation skills.
• Board and executive level experience.
• Responsible for day-to-day Operations, including People Management, Financial Management, succession and capability build.
• Expertise in field with excellent industry and business knowledge.
• Strong business acumen.
• Demonstrated leadership skills.
• Demonstrated execution of complex projects to profitable outcomes.
• Skilled in drafting and presenting client proposals
• Interpret complex technology-related business challenges and ability to respond by conceiving innovative, cost optimised and holistic solutions for clients.
• Understands Laws and regulations relevant to IT.
• Pro-active attitude towards making the business work, winning business, staff development, exceptional delivery, business development, continuous improvement
• Leader of Digital Risk and Emerging Technology solutions and engagements.
• Leads innovation initiatives and drive implementation of these across the business.

Behavioural Competencies:

• Exceptional communication skills, both written and verbal.
• Able deliver multiple engagements on time and within budget.
• Proven ability to make decisions and the right judgement calls in complex projects and situations.
• Creates a culture of trust, ownership and accountability across teams and projects.
• On the job coaching for managers and professional staff and taking accountability for multiple large engagements.
• Manages large engagement / multiple engagement deadlines holistically, identifying risks and escalating.
• Drives continuous improvement.
• Custodian of the business, shaping offerings that we need to proactively take to the market.

Leadership / Behavioural Capabilities

Living our Purpose:Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence:Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive:Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction:Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development:Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry:Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results:Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects:Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems:Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk:Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity:Is adaptive and flexible in the face of change and ambiguity

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.