Associate Director, Operations

Concentrix; Durban; On-site; ZAR 60,000 - 90,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking an Associate Director, Operations in Durban. This dynamic leader will oversee operational performance and lead teams to deliver exceptional customer service. The ideal candidate has a strong background in managing operations, stakeholder engagement, and strategic planning within regulated industries.

Qualifications

• Minimum 5 years’ experience in a senior Operations Manager role.
• Excellent communication and negotiation skills.
• Experience in retail or financial services sectors.

Responsibilities

• Optimize operational practices to deliver best-in-class service.
• Manage budgets and ensure adherence to commercial principles.
• Develop and report on key account objectives.

Skills

Communication

Negotiation

Sales

Strategic Planning

Stakeholder Management

Job description

Job Description

We’re looking for a dynamic leader to join us as the Associate Director, Operations in Durban. If you are a confident decision-maker driven by results, and excel at nurturing teams and building relationships, this could be your ideal role.

This position requires an experienced and highly organized individual to oversee operational performance, lead teams to deliver industry-leading customer service, and meet business objectives. A strategic thinker with a keen eye for detail, a knack for sales and persuasive communication, and a proven track record in the BPO sector will excel in this role.

Key Responsibilities:

• Optimize operational practices to deliver best-in-class service across all work streams.
• Identify opportunities to exceed operational targets, maximize revenue, and meet business goals.
• Manage budgets, oversee P&L, and ensure adherence to commercial principles.
• Develop, measure, and report on key account objectives.
• Ensure compliance with frameworks and policies, and support change management initiatives.
• Recruit, train, and develop staff, and foster engagement.
• Maintain effective communication within campaigns, working with management and ambassadors.
• Collaborate with clients and stakeholders across regions to align plans and initiatives.

Qualifications:

• Minimum 5 years’ experience in a senior Operations Manager role.
• Previous sales experience (advantageous).
• Excellent communication and negotiation skills.
• Experience in retail or financial services sectors, with solid knowledge of regulated industries.
• Experience in strategic planning and stakeholder management.

Location: ZAF Durban - Second floor, 2 The Crescent, Westway Office Park

Employment type: Full-time

Seniority level: Director

Industry: IT Services and IT Consulting

This job posting is active and accepting applications.