Associate Customer Engineer - Durban

Road Accident Fund; Durban; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking an Associate Customer Engineer to enhance IT service delivery in Durban. This role involves providing comprehensive support for desktop systems, network infrastructure, and audiovisual equipment. You will ensure accessibility for both internal and external customers while managing IT incidents and requests. The position requires a proactive approach to problem prevention and compliance with safety standards. Ideal candidates will have a National Diploma in Information Technology and relevant experience in system support. Join a dynamic team dedicated to improving service quality and user satisfaction in a supportive environment.

Qualifications

• 2 years experience in system support is required.
• National Diploma in IT or related field is essential.

Responsibilities

• Provide IT services to internal and external customers.
• Manage desktop, network, and AV support effectively.
• Conduct audits of hardware and software assets.

Skills

IT Service Management

Desktop Support

Troubleshooting

Network Support

Asset Management

AV Support

Education

National Diploma in Information Technology

Microsoft 365 Certification

AWS Cloud Practitioner

Job description

Job title: Associate Customer Engineer - Durban

Job Location: KwaZulu-Natal, Durban

Deadline: April 27, 2025

Key Performance Areas

• Ensure IT Services are Accessible to Internal and External RAF customers
• Attend IT incidents and requests.
• Setting up of user’s machines.
• Configure new equipment.
• Adopt proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.
• Escalate problems to Senior Officer: Technology Support where necessary.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
• Manage replacement of consumables in the region.

Provide Network and Telephone Support

• Replace faulty devices.
• Provide 1st line support for telephone infrastructure.
• Provide 1st line of network support.
• Participate in power failover testing.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct bi-annual asset verification.
• Adhere to asset management policy.

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology or related qualification.
• Microsoft 365 Certified (Any) will be advantageous.
• AWS Cloud Practitioner Foundational will be advantageous.
• Relevant 2 years’ experience in system support.