Associate Applications Engineer

People Dimension; Centurion; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technical solutions provider in Centurion is seeking a qualified candidate to deliver SOLIDWORKS solutions and provide high-quality technical support to customers. Responsibilities include creating training content and delivering online training. The ideal candidate has a Mechanical Engineering background and experience in CAD, with strong problem-solving skills.

Qualifications

• Higher-level qualification in Mechanical Engineering or relevant technical field.
• Experience in CAD, preferably SOLIDWORKS.
• Strong analytical skills and excellent communication.

Responsibilities

• Define and deliver SOLIDWORKS solutions on time.
• Provide technical support related to SOLIDWORKS.
• Create and deliver online content and training.

Skills

SOLIDWORKS solutions delivery

Technical support

Communication skills

Problem solving

Education

Higher-level qualification in Mechanical Engineering

Tools

PC Hardware

Job description

Responsibilities

• You will be working with our customers to define and deliver SOLIDWORKS solutions on time and within budget, whilst ensuring the maximum levels of Customer satisfaction.
• You will provide our customers the highest quality technical support on queries relating to SOLIDWORKS and SOLIDWORKS PDM with its associated infrastructure, troubleshooting to find the optimal solution via the telephone, email or ‘one to one’ using collaborative Internet support services.
• You will actively contribute to the creation and delivery of on-line content such as Blogs, Technical Documents and Webcasts.
• You may also be asked to provide training, online, at our premises or on site. Training the customers on the use of SOLIDWORKS and related products.
• Any additional duties / tasks as required by your support manager.

Minimum Requirements :

Formal Education & Certification

• You will possess a higher-level qualification, Eng, NDip, or be able to demonstrate suitable previous experience, in Mechanical Engineering or another relevant technical field
• MCSE : Data Management and Analytics certificate (not mandatory but beneficial)
• MCSA : SQL Server 2016 database development certificate (not mandatory but beneficial)

Knowledge & Experience

• Experience in CAD , preferably SOLIDWORKS but not limited to
• 2 Years relevant working experience
• Basic PC Hardware Concepts, Technology, and Installation
• Basic PC Troubleshooting
• Strong problem solving and analytical skills
• Experience in SOLIDWORKS (not mandatory but beneficial)
• Customer services (not mandatory but beneficial)

Personal Attributes

• You will possess excellent communication skills, verbal and written and be a good listener
• Capable of working independently and in a team