Assistant Wine Studio Manager

Our Client is looking for a Assistant Wine Studio Manager to join their team.

• Location: Franschhoek, Cape Town

Job Overview:

Known for sophisticated escapes and unique guest experiences, this role offers dynamic career opportunities for positive, vibrant, and energetic individuals. The Assistant Wine Studio Manager plays a crucial role in supporting the daily operations of the Wine Studio. This role is ideal for a strong leader with excellent organizational and interpersonal skills, capable of managing both floor and administrative duties.

Main Responsibilities:

• Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio's operations.
• Handle guest complaints and challenges promptly, escalating when necessary to ensure guest satisfaction.
• Provide assistance, constructive feedback, and training to hosts and other staff members as needed.
• Ensure all staff report for duty punctually, are well-groomed, and in the correct uniform.
• Maintain the Wine Studio and its contents in clean and good repair, reporting maintenance issues in a timely manner.
• Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
• Effectively manage and reconcile float.
• Be proficient in the POS/Booking/Shipping system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, and adjustments.
• Ensure accurate daily cash-ups and investigate or escalate any discrepancies to management.
• Assist with the coordination of courier collections, ensuring all orders are packed and ready for dispatch.
• Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary items.
• Adhere to all health, safety, and hygiene standards to maintain a safe environment for guests and staff.

Experience and Skills:

• Matric Certificate
• WSET Level 2 qualification (preferred)
• Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment
• Preference will be given to candidates from Franschhoek and neighbouring areas

Inherent Requirements:

• High level of attention to detail
• Ability to remain calm and composed under pressure
• Ability to perform physical tasks such as lifting and moving items
• Commitment to providing an outstanding guest experience
• Proficiency in Inventory Management and point-of-sale systems (Comm7 is a plus)
• Strong leadership and team management skills