Assistant Wine Studio Manager

Exceed Human Resource Consultants; Franschhoek; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic Manager on Duty for their Wine Studio. This role involves overseeing daily operations, ensuring guest satisfaction, and managing staff effectively. You will be responsible for inventory management, compliance with health and safety standards, and providing training to staff. If you are passionate about the wine industry and have a knack for leadership, this is an exciting opportunity to make a significant impact in a vibrant environment. Join a team that values excellence and customer service, and take your career to the next level in this rewarding position.

Qualifications

• Matric Certificate is essential; WSET Level 2 is a plus.
• Experience in a supervisory role in a winery or restaurant is required.

Responsibilities

• Oversee Wine Studio operations in the absence of the manager.
• Handle guest complaints and ensure satisfaction.
• Manage inventory and perform stock checks.

Skills

Guest Management

Staff Training

Inventory Management

Customer Service

Problem Solving

Education

Matric Certificate

WSET Level 2

Tools

Commerce 7 System

POS System

Job description

Reference: 10309 MLR Consultant: Michellele RouxJob Description:

Responsibilities include:

• Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio's operations.
• Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction.
• Provide assistance, constructive feedback, and training to hosts and other staff members as needed.
• Ensure all staff report for duty punctually, well-groomed, and in the correct uniform.
• Keep the Wine Studio and its contents clean and in good repair and report maintenance issues timeously.
• Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
• Ensure the effective management and reconciliation of float.
• Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, and adjustments.
• Ensure that daily cash-up is done accurately and investigate or escalate to Management any discrepancies.
• Assist with the coordination of courier collections, ensuring that all orders are packed and ready for dispatch.
• Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary items.
• Compliance: Adhere to all health, safety, and hygiene standards, ensuring a safe environment for guests and staff.

Qualifications:

• Matric Certificate
• WSET Level 2 qualification would be an advantage
• Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment is required.
• Preference will be given to candidates from Franschhoek and neighboring areas.

How to Apply:

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.