Assistant Training Manager

Believe Resourcing; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the BPO industry is seeking an experienced Assistant Training Manager in Johannesburg. In this impactful role, you will lead training initiatives, develop programs, and mentor a team of trainers to enhance employee skills. Join a dynamic environment that offers career growth and a competitive salary package.

Benefits

Competitive salary package

Night shift allowances

Professional development opportunities

Supportive team culture

Qualifications

• Proven experience in training within a BPO/contact centre.
• Ability to design and implement training programs.
• Excellent communication and stakeholder engagement.

Responsibilities

• Lead and mentor a team of trainers.
• Design and implement outcome-based training programs.
• Align training with business and client requirements.

Skills

Leadership skills

Coaching skills

Communication skills

Analytical skills

Education

Experience in training and development within a BPO

Tools

Learning Management Systems (LMS)

Digital training platforms

Job description

Assistant Training ManagerLocation : Johannesburg, South AfricaEmployment Type : Full-Time, Night ShiftWorking Hours : US Working HoursAbout the RoleOur client is seeking an experienced Assistant Training Manager to join their team in the Business Process Outsourcing (BPO) industry.

This role involves designing and executing training programs, leading a team of trainers, and ensuring employees are equipped with the skills and knowledge required for success.

The ideal candidate will collaborate with clients, operations teams, and stakeholders to drive training excellence and continuous improvement.Why Join Them?Career Growth : Work with a multinational company offering professional development opportunities.Dynamic Work Environment : Engage in a fast-paced BPO setting with global exposure.Impactful Role : Lead training initiatives that directly contribute to business successprehensive Benefits : Competitive salary package, night shift allowances, and a supportive team culture.Key ResponsibilitiesLead, mentor, and manage a team of trainers.Design and implement outcome-based training programs.Conduct trainer observations, feedback sessions, and development workshops.Align training initiatives with business and client requirements.Work closely with Quality Assurance teams to maintain high training standards.Oversee training administration, including scheduling, reporting, and compliance.Support the Training Manager in strategic planning and execution of training interventions.RequirementsProven experience in training and development within a BPO or contact centre environment.Strong leadership and coaching skills with experience in managing trainers.Ability to design, develop, and implement training materials and programs.Excellent communication skills and stakeholder engagement abilities.Experience with learning management systems (LMS) and digital training platforms.Strong analytical skills to evaluate training effectiveness.Ability to work night shifts as required.

J Ljbffr

Create a job alert for this search