Assistant Store Manager - Vereeniging

Cash Crusaders; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail chain in Gauteng is seeking an operational manager to oversee store sales, inventory management, and customer service. The ideal candidate will focus on maximizing income streams, ensuring effective merchandising, and fostering a customer-oriented culture. Strong leadership and administrative skills are essential for maintaining performance standards. This position offers an opportunity to shape store success and employee development.

Responsibilities

• Ensure store sales objectives are met.
• Maximise income streams for the store.
• Monitor store performance.
• Ensure effective implementation of merchandising standards.
• Implement marketing initiatives effectively.
• Attract and retain a customer base.
• Oversee inventory functions.
• Exceed customer expectations.
• Foster a service-oriented culture among staff.
• Facilitate training and development of employees.
• Maintain consistent and effective performance management.

Job description

OPERATIONAL MANAGEMENT

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)
• Monitor store performance
• Ensure effective implementation of merchandising standards
• Implement marketing initiatives effectively
• Attract and retain a customer base

INVENTORY MANAGEMENT

• Oversee inventory functions
• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)
• Monitor store performance

CUSTOMER SERVICE

• Exceed customer expectations
• Review mystery shopper reports
• Address product and retail/buy shop complaints promptly
• Foster a service-oriented culture among staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Facilitate training and development of employees to ensure proper competency
• Implement succession planning
• Maintain consistent and effective performance management
• Manage and improve employee relations and satisfaction

ADMINISTRATION

• Ensure adherence to all relevant company policies, procedures, system requirements, and standing instructions
• Manage cash-ups
• Conduct safe checks
• Perform alarm checks
• Maintain administrative files