Assistant Store Manager-V&A Watrefront

Silvertree Brands; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading company in the natural product retail space is seeking an Assistant Store Manager for its new store in Cape Town. You're passionate about customer service and play a key role in maximizing sales, managing inventory, and ensuring compliance with store procedures. The ideal candidate has 2-5 years of retail experience and a track record of effective team leadership.

Qualifications

• 2-5 years FMCG or similar retail experience required.
• 1-2 years supervisory or assistant manager experience preferred.
• Own reliable transport necessary.

Responsibilities

• Assist in maximizing sales and ensure effective store operations.
• Train team members on customer service and sales techniques.
• Evaluate store productivity goals and address performance issues.

Skills

Excellent communication skills

Customer service

Sales techniques

Team management

Education

Secondary School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Assistant Store Manager - Faithful-to-Nature Locations : Cavendish, Riverlands An exciting opportunity at Faithful to Nature has become available for an Assistant Store Manager at our new store.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet.

We are passionate about innovating and delivering excellent customer service.

This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service!

This position is responsible for assisting in maximizing sales and ensuring the effective operation of all store activities.

In the absence of the Store Manager, this position is responsible for meeting set sales objectives as well as projecting the company's vision, mission, and image through effective customer service and visual presentation techniques.

Assisting in planning and developing well-trained staff is a top priority, approached with a concise training program focusing on all aspects of store procedures.

RESPONSIBILITIES Sales and Customer Service Ensure outstanding customer service by offering a friendly environment, including excellent product knowledge and adherence to Faithful to Nature's standards.

Maximize store sales targets by modeling successful sales techniques and customer service standards with team members.

Ensure compliance with policies and procedures through regular walk-throughs and audits.

Monitor local market conditions and business trends to maximize sales and meet or exceed goals.

Analyze sales performance and suggest new strategies to supervisors.

Merchandise and Inventory Management Ensure the selling floor is well merchandised, with appropriate assortment and presentation.

Train team members on visual and marketing strategies.

Implement Head Office directives for markdowns, stock counts, etc., efficiently and timely.

Operating Cost Control & Profitability Control wage costs by analyzing traffic trends, staff productivity, and scheduling.

Ensure proper opening and closing procedures, including banking practices.

Follow all POS and related systems accurately and consistently.

Protect store assets to control shrinkage.

Human Resources Management Coach and motivate staff to meet high customer service standards by planning and monitoring daily goals.

Recruit, train, develop, and communicate effectively with staff.

Evaluate and maintain store productivity goals, addressing performance issues as needed.

Maintain professionalism and act as a leadership role model.

Coordinate between store staff and Head Office to ensure effective communication.

Ensure health and safety regulations are followed and communicated.

Maintain employee files and process payroll and EFT accurately.

Perform other duties as required.

REQUIREMENTS 2-5 years FMCG or similar retail experience.

1-2 years supervisory or assistant manager experience.

Proficiency in Microsoft Office Suite preferred.

Excellent communication skills, both written and verbal.

Flexibility to work varied hours / days.

Secondary School Diploma or equivalent.

Own reliable transport.

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Assistant Store • Cape Town, Western Cape