Assistant Store Manager (V&A Waterfront Boutique)

Lindt and Sprungli; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading company in the chocolate industry seeks a Retail Manager for their Cape Town Boutique. The role involves overseeing daily operations, ensuring exceptional customer service, and implementing marketing strategies. Candidates should have retail management experience and a passion for chocolate, alongside strong communication and organizational skills.

Qualifications

• 2-4 years of retail management experience required.
• Experience in sales, retail, or business development roles is essential.

Responsibilities

• Assist with daily operations of Lindt retail Boutique.
• Monitor daily sales to maximize store profitability.
• Develop and implement strategies to grow Corporate Sales business.

Skills

Communication

Organizational Skills

Customer Service

Sales Skills

Attention to Detail

Self-motivation

Education

Tertiary education preferred

Tools

Microsoft Office

Job description

Job Location : Western Cape, Cape Town Deadline : June 16, 2025

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Store Operations :

• Assist with the daily operations of Lindt retail Boutique.
• Uphold exemplary customer service standards by modeling appropriate behavior and establishing guidelines.
• Monitor daily sales with the goal of maximizing store profitability without compromising customer service.
• Ensure timely ordering of merchandise and supplies, focusing on inventory management and loss prevention.
• Perform daily cash reconciliation, manage sales receipts, paperwork, and other administrative tasks.
• Develop and implement strategies to grow the Corporate Sales business.
• Maintain comprehensive knowledge of all products and sales information, focusing on achieving sales targets while controlling expenses.
• Maintain high standards of cleanliness and food/product safety.
• Open and close the Boutique as per shift plans.
• Prepare monthly reports as required by Head Office.

Marketing :

• Identify local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing activities as directed by the Marketing department.
• Ensure compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Skills & Knowledge :

• Strong verbal and written communication skills.
• Familiarity with social media channels.
• Self-motivated with the ability to work independently and as part of a team.
• Excellent attention to detail, organizational skills, and ability to multitask.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Experience in merchandising and presenting premium products, with strong customer service and sales skills.
• Sales-oriented with the ability to develop and expand business.
• Passion for chocolate!
• Friendly, outgoing, proactive attitude.

Minimum Requirements :

• 2-4 years of retail management experience.
• Tertiary education preferred.
• Experience in sales, retail, or business development roles.