Assistant Store Manager Mr Price Cellular - Richards Bay Kwazulu Natal

Mr Price Group; Durban; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations at a vibrant retail location. This role involves driving sales growth, managing stock effectively, and ensuring exceptional customer service. You will lead a dedicated team to meet KPIs and enhance the overall shopping experience. The ideal candidate will have a strong retail background, excellent communication skills, and a passion for customer satisfaction. Join a dynamic environment where your contributions will help shape the future of retail and drive success for the store.

Qualifications

• 3+ years of retail experience, preferably in management.
• Strong understanding of sales and service management.

Responsibilities

• Assist store manager in daily operations and achieving store targets.
• Manage stock levels and ensure compliance with policies.

Skills

Sales Management

Customer Service

Stock Management

Budgeting Skills

Communication Skills

Education

NQF level 4 (Grade 12)

Tools

POS systems

Inventory Management Software

Job description

Job title : Assistant Store Manager mr price cellular - Richards Bay KwaZulu Natal

Job Location : KwaZulu-Natal, Durban

Deadline : May 04, 2025

Job Description

Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management :

1. Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
2. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
3. Oversee the overall maintenance of the stockroom to meet housekeeping standards.
4. Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.

Sales Growth & Profitability :

1. Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
2. Monitor, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
3. Keep abreast of new opportunities to increase sales and brand awareness. This may include in-store marketing and competitor shopping.
4. Drive credit, insurance, mobile and cellular performance to achieve the agreed budget.

Risk Management :

1. Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

1. Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development :

1. Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
2. Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
3. Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

1. NQF level 4 (Grade 12) or equivalent.
2. 3 Years' Experience in Retail (Management Experience Advantageous).
3. Understanding of Sales & Service Management.
4. Budgeting Skills.
5. Computer Literate.
6. Good Communication Skills
7. Understanding of Retail Trade.
8. Brand, customer service, cellular, mobile, new accounts, and insurance product understanding.