Assistant Store Manager - Mr Price Cellular (Port Elizabeth)

Job Title : Assistant Store Manager - Mr Price Cellular (Port Elizabeth)

Job Location : Eastern Cape, Port Elizabeth

Deadline : May 18, 2025

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Job Description

Support and assist the store manager in managing the daily operations of a Mr Price Money Cellular store to ensure that overall objectives, store targets, and customer service standards are met and exceeded.

Responsibilities

Stock Management :

• Ensure accurate receipt and unpacking of stock to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans) to mitigate risks and ensure adequate stock on hand.
• Oversee the maintenance of the stockroom to meet housekeeping standards.
• Assist with authorizing write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability :

• Analyze sales and profitability reports to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
• Review in-store product performance and provide feedback to support centre to enhance sales.
• Identify opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping.
• Drive performance in credit, insurance, mobile, and cellular to meet budgets.
• Assist in conducting compliance checks (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, security) to ensure policy adherence.

Customer Experience Management :

• Implement customer experience processes through business instruction letters, markdowns, repricing, promotions, visual standards, feedback, and housekeeping to meet service standards.

Leadership & Development :

• Lead the team to achieve store KPIs and operational strategies aligned with company values.
• Identify and drive training, coaching, and development needs focusing on talent management and succession planning.
• Recruit, manage performance, and administer staff in accordance with company policies.

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• At least 3 years of retail management experience.
• Understanding of sales and service management.
• Budgeting skills.
• Computer literacy.
• Good communication skills.
• Understanding of retail trade, brand management, customer service, cellular, mobile, new accounts, and insurance products.