Assistant Store Manager Mr Price Cellular

Mr Price; Limpopo; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player seeks a dedicated individual to support the store manager in daily operations at a retail outlet. This role involves managing stock levels, driving sales growth, and ensuring exceptional customer service. You will lead a team to meet store KPIs while identifying training and development needs. If you have a passion for retail and a knack for sales management, this position offers a fantastic opportunity to grow within a dynamic environment and contribute to the success of the store.

Qualifications

• 3 years of retail experience, preferably in management.
• Strong understanding of sales and service management.

Responsibilities

• Support the store manager in daily operations and stock management.
• Drive sales growth and enhance customer experience.

Skills

Sales Management

Customer Service

Communication Skills

Budgeting Skills

Retail Trade Understanding

Education

NQF level 4 (Grade 12) or equivalent

Tools

POS Systems

Sales Reporting Tools

Job description

Support and assist the store manager in managing the daily operations of a Mr Price Money Cellular store to ensure that the overall objectives, store targets, and customer service standards are met and exceeded.

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks and ensure adequate stock on hand).
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Assist with authorizing write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability:

• Analyze sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Monitor, review, and keep abreast of in-store product performance to provide feedback to support center and enhance sales.
• Keep abreast of new opportunities to increase sales and brand awareness. This may include in-store marketing and competitor shopping.
• Drive credit, insurance, mobile, and cellular performance to achieve the agreed budget.
• Assist the store manager to conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Minimum Requirements:

• NQF level 4 (Grade 12) or equivalent.
• 3 Years' Experience in Retail (Management Experience Advantageous).
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Computer Literate.
• Good Communication Skills.
• Understanding of Retail Trade.
• Brand, customer service, cellular, mobile, new accounts, and insurance product understanding.