Job title : Assistant Store Manager Miladys Chatsworth Durban
Job Location : KwaZulu-Natal, Durban Deadline : August 22, 2025
Job Description
We’re looking for a strong, vibrant, and self-disciplined Assistant Store Manager to lead and manage the daily operations of a store, ensuring that overall objectives, store targets, and customer service standards are met and exceeded.
Responsibilities
- Stock Management : Ensure accurate receipt and unpacking of stock to merchandise and replenish the sales floor. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans) to mitigate risks and ensure adequate stock on hand. Oversee the maintenance of the stockroom to meet housekeeping standards. Authorize write-offs, breakages, recalls, and returns.
- Sales Growth & Profitability : Analyze sales and profitability reports to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure. Review product performance to support the center and enhance sales. Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing, competitor shopping, local event participation, and driving new accounts or memberships.
- Risk Management : Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, security checks) to ensure adherence to policies and procedures.
- Customer Experience Management : Maintain the implementation of customer experience processes, including business instruction execution, markdowns, promotions, visual standards, feedback, and housekeeping, to meet service standards.
- Leadership & Development : Lead and motivate the team to achieve KPIs and operational goals aligned with company values. Identify and drive training, coaching, and development needs, focusing on talent management and succession planning. Recruit, manage, and evaluate team performance according to company policies.
Qualifications
- Grade 12
- At least 3 years’ experience in an Assistant Store or Store Manager role
- Sales and service management skills
- Computer literacy
- Strong communication skills
- Knowledge of retail trade
- Understanding of brand, customer, and product