Assistant Store Manager: Lead Team, Drive Sales & Service

Cash Crusaders

Kagiso

On-site

ZAR 180,000 - 300,000

Full time

11 days ago

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Job summary

Cash Crusaders in Kagiso is seeking an Assistant Store Manager to lead a high-performance retail team. You will drive sales, manage inventory, and deliver exceptional customer experiences while promoting a customer-first culture.

Ideal candidates have proven retail management experience, strong leadership, excellent communication, and a results-driven mindset. The role requires weekend work and relocation within Gauteng to support store growth.

Qualifications

Proven retail management experience.
Strong leadership and people management skills.
Excellent communication and organisational skills.
Target and results-oriented mindset.
Passion for customer service and retail excellence.

Responsibilities

Drive store performance to achieve and exceed sales targets.
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
Ensure consistent implementation of merchandising and marketing standards.
Attract and retain a strong and loyal customer base.
Oversee inventory controls and ensure effective stock management.
Monitor store performance in line with stock availability and customer demand.
Ensure exceptional customer experiences that exceed expectations.
Review and act on Mystery Shopper reports and customer feedback.
Resolve product and service-related complaints quickly and effectively.
Lead by example in reinforcing a customer-first culture among staff.
Train, develop and motivate staff to reach full potential.
Plan for succession and promote internal growth.
Manage performance consistently and fairly.
Foster a positive, engaging and productive working environment.
Ensure strict adherence to company policies, systems, and procedures.