ASSISTANT STORE MANAGER - FOURWAYS/JOHANNESBURG

Econofoods; Bellville; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading FMCG Retail company in Bellville, South Africa is looking for an experienced Assistant Retail Store Manager. The ideal candidate will excel in driving sales, managing operations, and fostering exceptional customer service within a dynamic team environment. Join us in our commitment to quality products and customer satisfaction. This role offers opportunities for professional growth and a vibrant workplace culture.

Qualifications

• Proven track record in achieving sales targets.
• Exceptional customer service skills.
• Experience in managing store operations.

Responsibilities

• Drive and promote sales through exceptional customer service.
• Ensure outstanding store standards and stock management.
• Recruit and manage a high-performing team.
• Maintain compliance with health and safety regulations.

Job description

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity, and our vibrant, colorful team sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

We are seeking a dynamic and experienced Assistant Retail Store Manager to lead our team and drive the success of our Econofoods Retail Store. The ideal candidate will have a proven track record of achieving sales targets, delivering exceptional customer service, and effectively managing store operations. They should be capable of reducing risk and stock losses, and ensuring world-class store standards to meet business targets. The Assistant Store Manager will be responsible for all operational aspects of the store, as well as empowering and leading the team to reach and exceed business objectives.

Key Responsibilities

• Drive and promote sales by ensuring world-class customer service.
• Maintain excellent customer service standards at all times.
• Ensure outstanding store standards by following company merchandising standards, promoting stock, managing stock and merchandising to optimize product availability and presentation, and ensuring correct pricing.
• Assist in stock receiving, stock counts, managing expiry dates, and stock condition.
• Recruit, train, and manage a high-performing team while supporting the company's Ho HOLA Culture.
• Handle cash management, including preparing floats, daily banking, and cashier support.
• Manage the team through training, coaching, and performance management.
• Maintain compliance with health and safety processes and regulations, ensuring hygiene, food quality, and safety standards are met.
• Analyze store sales data to identify opportunities for growth and improvement.
• Oversee store operations, including opening and closing procedures and security.
• Build and maintain positive relationships with customers, vendors, and stakeholders.