Assistant Store Manager - Clicks Mall Of The South

Clicks Group Limited; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An exciting opportunity awaits as an Assistant Store Manager at a leading health and beauty retailer. In this dynamic role, you'll support the Store Manager in driving sales and ensuring service excellence. Your leadership will inspire staff to meet targets while maintaining operational efficiency. With a focus on customer loyalty and brand promotion, this position offers a chance to make a significant impact in a fast-paced retail environment. If you're passionate about retail and ready to take on challenges, this role is perfect for you!

Qualifications

• Minimum 1 year's experience in an assistant store management role within retail/FMCG.
• Financial management experience including budgets and P&L.

Responsibilities

• Drive and maximize sales through promotional activities and superior customer service.
• Support the Store Manager in motivating staff and managing performance.

Skills

Customer Service Excellence

Financial Management

People Management

Problem-Solving

Education

Grade 12

Degree in Retail or Business Management

Job description

Assistant Store Manager - Clicks Mall of the South

Listing reference: click_Listing status: Online | Apply by: 14 August

Position summary

Industry: FMCG & Supply Management | Job category: FMCG, Retail, Wholesale and Supply Chain | Location: Johannesburg | Contract: Permanent | Remuneration: Market Related | EE position: Yes

Introduction

Are you passionate about retail and service excellence? Do you have the confidence to drive sales and build customer loyalty to ensure a competitive advantage for the brand?

An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

1. Ensure the achievement of the store's financial performance by driving and maximising sales through promotional activities, cross-selling, up-selling initiatives, and superior customer service.
2. Execute all operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
3. Implement in-store visual merchandising standards to align with brand image.
4. Support the Store Manager in motivating staff to achieve targets and manage performance in their absence.
5. Maintain the work schedule in line with labour policies to ensure appropriate staffing.
6. Execute customer service initiatives that enhance the customer experience, drive loyalty, and promote club card participation.
7. Complete administrative responsibilities efficiently, including weekly time and attendance records.
8. Promote the brand as the first choice health and beauty retailer by embodying company values.

Education and Experience Requirements

• Essential: Grade 12 (Maths 50%, English 50%)
• Desirable: Degree in Retail or Business Management
• Minimum 1 year's experience in an assistant store management role within retail/FMCG or successful completion of the Clicks Trainee Store Management Programme.
• Financial management experience (budgets, P&L, ratios).

Knowledge and Skills

• Understanding of financial principles, merchandising, promotions, stock, cost, risk, and compliance management.
• Customer service excellence and labour legislation knowledge.
• People management, competency-based interviewing, results-driven, planning, problem-solving, and leadership skills.
• Strong customer orientation and ability to work under pressure.

Note: Only applicants meeting minimum requirements will be contacted. All positions will be filled following our Employment Equity plan. We encourage people with disabilities to apply.