Assistant Store Manager - Clicks Diepkloof

Clicks Group Limited; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in retail is seeking an Assistant Store Manager to enhance store operations and drive sales. This role involves supporting the Store Manager in achieving financial targets, maintaining high standards of customer service, and leading a motivated team. If you're passionate about retail and have a knack for building customer loyalty, this is a fantastic opportunity to grow your career in a dynamic environment. Join a company that values excellence and offers a chance to make a real impact in the health and beauty sector.

Qualifications

• Grade 12 with 50% in Maths and English is essential.
• 1 year experience in retail/FMCG or completion of Trainee Programme.

Responsibilities

• Drive sales through promotional activities and excellent customer service.
• Maintain visual merchandising standards and manage staff performance.

Skills

Financial Management Principles

Customer Service Excellence

Retail/FMCG Knowledge

Team Leadership

Problem-Solving

Education

Grade 12

Degree in Retail or Business Management

Job description

Assistant Store Manager - Clicks Diepkloof

Listing details

• Status: Online
• Application deadline: 6 February

Position overview

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Soweto

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty to ensure a competitive advantage for the brand?

Job purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job objectives

1. Achieve the store's financial performance by driving sales through promotional activities, cross-selling, up-selling, and excellent customer service.
2. Execute operational activities including expenses, stock management, shrinkage, housekeeping, and administration.
3. Maintain in-store visual merchandising standards to align with brand image.
4. Support and motivate staff to achieve targets and manage performance in the absence of the Store Manager.
5. Assist in managing staff schedules according to company policies.
6. Implement customer service initiatives to enhance customer experience and drive club card participation.
7. Complete administrative tasks efficiently, including employee records and attendance.
8. Promote the brand as the customer's first choice health and beauty retailer by embodying company values.

Education and experience requirements

• Essential: Grade 12 (Maths 50%, English 50%)
• Desirable: Degree in Retail or Business Management
• Minimum 1 year experience in an assistant store management role within retail/FMCG environment or completion of Clicks Trainee Store Management Programme.
• Financial management experience (budgets, P&L, ratios).

Knowledge and skills

• Understanding of financial management principles.
• Knowledge of retail/FMCG, merchandising, and promotional principles.
• Stock, cost, risk, and compliance management skills.
• Customer service excellence.
• Labour legislation and IR practices.
• People management and competency-based interviewing.
• Results-oriented, planning, problem-solving, and customer focus.
• Team leadership and entrepreneurial thinking.
• Resilience under pressure.

Note: Only applicants meeting minimum requirements will be contacted. All positions are filled in line with our Employment Equity plan. We encourage people with disabilities to apply.