Assistant Store Manager (40hr) - Totalsports - Mall of Africa

TFG (The Foschini Group); Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Gauteng is seeking an Assistant Store Manager for Totalsports at Mall of Africa. The ideal candidate will have a Grade 12 qualification and at least 3 years of retail or admin experience, along with prior retail management experience. You will drive turnover, manage stock losses, and oversee staff performance to ensure a high level of customer satisfaction. This role provides an opportunity to grow within a diverse and dynamic team.

Qualifications

• A minimum of 3 years of retail or admin experience.
• Previous retail management experience.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Managing stock losses to ensure shrinkage is in line with company standards.
• People management, including recruitment and performance management.

Skills

Interest in fashion

Passion for excellent customer service

Organised and thorough

Able to manage risk within the store

Ability to communicate and persuade effectively

Customer Service Delivery

Strategic Sales Planning

Education

Grade 12 qualification

Job description

Overview

Assistant Store Manager (40hr) - Totalsports - Mall of Africa

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Previous Retail Management experience

Skills

• Have an interest in fashion
• A passion for excellent Customer services and sales environment
• Figure and admin oriented
• Organised and thorough
• Profit and turnover driven
• Able to manage risk within the store
• The ability to communicate and persuade effectively at all levels
• Ability to show initiative and be resourceful
• Ability to source and implement effective solutions in a fast-paced environment
• Customer Service Delivery
• Office Systems
• Policy & Procedures
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes. Are you with us?

About The Team

At Totalsports we’re all about PERFORMANCE, we INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance. We’re the #HomeofSport, join our commitment to inspire & unlock potential by making sport & fitness accessible to everyone.