Assistant Store Manager (40hr) - Sportscene - Mall of Africa

TFG (The Foschini Group); Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A diversified retail group in South Africa is seeking a Retail Manager to drive turnover, manage stock, and ensure customer satisfaction while leading a vibrant team. Candidates should have a Grade 12 qualification and a minimum of 3 years in retail management. Join a company that values growth, innovation, and customer service excellence.

Qualifications

• Minimum of 3 years retail or administrative experience.
• Previous retail management experience.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Controlling expenses.
• Managing stock losses to minimize shrinkage.
• People management including recruitment and development.
• Executing in-store merchandising strategy.
• Ensuring customer satisfaction.

Skills

Interest in fashion

Passion for customer service

Effective communication skills

Organized and thorough

Detail-oriented

Profit and turnover driven

Initiative and resourcefulness

Education

Grade 12 qualification

Job description

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by implementing our customer service strategy and fulfilling customer demands

Qualifications & Experience

• Grade 12 qualification
• Minimum of 3 years retail or administrative experience
• Previous retail management experience

Skills

• Interest in fashion
• Passion for excellent customer service and sales environment
• Detail-oriented and administrative skills
• Organized and thorough
• Profit and turnover driven
• Able to manage risk within the store
• Effective communication and persuasion skills at all levels
• Initiative and resourcefulness
• Ability to source and implement effective solutions in a fast-paced environment
• Customer service delivery
• Office systems proficiency
• Knowledge of policies & procedures
• Strategic sales planning
• Managing the sales process
• Customer value management

Behaviours

• Action-oriented—embraces new challenges and opportunities with urgency and eagerness
• Builds networks—establishes and nurtures internal and external relationships for mutually beneficial partnerships
• Customer focus—anticipates and meets customer needs and expectations
• Effective work planning, organization, and direction of teams
• Drives engagement—motivates and empowers individuals to excel
• Ensures accountability—takes responsibility and holds others accountable for performance
• Optimizes work processes—assesses and improves efficiency and quality
• Values differences—respects and appreciates diverse perspectives

Note: Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us

Our people are our greatest asset. TFG is a diversified retail portfolio of 34 lifestyle and apparel brands that inspire our customers to live their best lives. Our vision is to create remarkable omnichannel experiences. TFG offers a dynamic workplace with endless growth opportunities across our brands. We are purpose-led and proud to make an industry impact.

About The Team

At Sportscene, you’ll be part of a brand that shapes streetwear culture in South Africa, working with top global and local brands, staying at the forefront of trends, innovation, and youth fashion. Join us to make your mark in this vibrant culture!