Assistant store manager

Cash Crusaders Retail (Pty) Ltd; Potchefstroom; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee store operations, focusing on maximizing income streams, customer satisfaction, and effective team management. This role involves implementing merchandising standards, driving marketing initiatives, and fostering a service-oriented culture among staff. If you are passionate about retail and enjoy leading a team to achieve excellence, this opportunity offers a chance to make a significant impact in a thriving environment.

Responsibilities

• Maximise income streams and ensure effective merchandising standards.
• Ensure customer expectations are exceeded and manage complaints promptly.
• Facilitate employee training and ensure effective performance management.

Job description

Responsibilities

• Maximise income streams for the store (Add-ons, GP, etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Ensure store sales objectives are met

CUSTOMER SERVICE

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions