Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Pinetown; On-site; ZAR 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer satisfaction and drive sales growth. This role focuses on maximizing income streams through effective merchandising and marketing initiatives, while ensuring a high standard of customer service. You'll lead a team, fostering a culture of service excellence and employee development. If you're passionate about retail management and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact in a vibrant retail setting.

Qualifications

• Experience in customer service and exceeding customer expectations.
• Strong skills in inventory management and merchandising.

Responsibilities

• Maximise income streams and ensure sales objectives are met.
• Facilitate training and development for employee competency.

Skills

Customer Service

Inventory Management

People Management

Merchandising Standards

Marketing Initiatives

Job description

Maximise Income Streams

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions