Assistant Store Manager

Cash Crusaders; Pinetown; On-site; ZAR 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a motivated individual to oversee income management, inventory control, and customer service excellence. In this dynamic role, you will maximize income streams, ensure adherence to merchandising standards, and foster a culture of exceptional customer service. You will also be responsible for training and developing staff to enhance their competencies and satisfaction. This position offers an exciting opportunity to make a significant impact in a retail environment, where your leadership and management skills will drive success and growth.

Qualifications

• Strong customer service skills to exceed customer expectations.
• Effective people management for training and development.

Responsibilities

• Maximise income streams and ensure effective merchandising standards.
• Facilitate employee training and manage performance effectively.

Skills

Customer Service

People Management

Income Management

Inventory Management

Job description

INCOME MANAGEMENT

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timely finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service-minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions