Assistant Store Manager

Cash Crusaders; Klerksdorp; On-site; ZAR 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee store operations, focusing on maximizing income and enhancing customer satisfaction. This role involves implementing merchandising and marketing strategies while ensuring effective inventory management. You will also be responsible for training and developing staff to maintain high performance and employee satisfaction. If you are passionate about retail and customer service, this is an exciting opportunity to make a significant impact in a thriving store environment.

Responsibilities

• Maximise income streams for the store and ensure effective merchandising.
• Facilitate training and development of employees for competency.
• Ensure customer expectations are exceeded and complaints are handled.

Job description

Responsibilities

1. Maximise income streams for the store (Add-ons, GP etc.)
2. Ensure effective implementation of merchandising standards
3. Ensure effective implementation of marketing initiatives
4. Attraction and retention of customer base

INVENTORY MANAGEMENT

1. Ensure store sales objectives are met
2. Maximise income streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

1. Ensure Customer Expectations are exceeded
2. Review Mystery shopper reports
3. Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
4. Reinforce a culture of service-minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

1. Facilitate the training and development of employees to ensure correct competency
2. Succession Planning
3. Ensure consistent, effective performance management
4. Manage and enhance employee relations and satisfaction

ADMINISTRATION

1. Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions