Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; East London; On-site; ZAR 400,000 - 500,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance store performance and customer satisfaction. This role involves maximizing income streams, implementing merchandising standards, and ensuring exceptional customer service. You will also focus on employee development and effective performance management, creating a culture of service-minded staff. Join a forward-thinking company where your contributions will directly impact the success of the store and the satisfaction of its customers.

Responsibilities

• Maximise income streams for the store and ensure effective merchandising.
• Ensure customer expectations are exceeded and manage complaints promptly.
• Facilitate employee training and manage performance effectively.

Job description

Responsibilities

• Maximise income streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Ensure store sales objectives are met

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgment and timely finalization of product and retail/buy shop related complaints
• Reinforce a culture of service-minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, and Standing Instructions