Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Cape Town is seeking a Manager for their operations. The role primarily involves overseeing sales objectives, customer service excellence, and employee development. Interested candidates should possess extensive experience in retail management and a strong focus on customer satisfaction.

Qualifications

• Proven experience in retail management.
• Strong leadership and personnel development skills.
• Ability to exceed sales targets and implement marketing initiatives.

Responsibilities

• Ensure store sales objectives are met.
• Facilitate training and development of employees.
• Manage and enhance employee relations and satisfaction.

Skills

Customer Service

People Management

Operational Management

Job description

Operational Management

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)

Stores Performance

• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives

Customer Service

• Ensure customer expectations are exceeded
• Review mystery shopper reports
• Ensure immediate acknowledgment and timely resolution of product and retail/buy shop complaints
• Reinforce a culture of service-minded staff to ensure customer satisfaction

People Management

• Facilitate training and development of employees to ensure correct competencies
• Implement succession planning
• Ensure consistent and effective performance management
• Manage and enhance employee relations and satisfaction

Administration

• Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions
• Conduct cash-ups, safe checks, alarm checks, and manage admin files