Assistant Spa Manager

MSC Cruises; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

Join MSC Cruises as an Assistant SPA Manager where you will lead a talented team in delivering exceptional wellness experiences. Your passion for guest service, coupled with your expertise in spa operations, will ensure relaxation and rejuvenation for our guests. You'll drive revenue growth while upholding the highest service standards aboard our luxurious vessels.

Qualifications

• Proven experience in SPA leadership onboard a cruise ship or high-end wellness facility.
• Fluency in English; knowledge of additional languages is an advantage.
• Solid understanding of hygiene and sanitation protocols.

Responsibilities

• Support team leadership and coordination.
• Provide professional advice and sales of treatments and products.
• Ensure the well-being of SPA guests with professional competence.

Skills

Leadership

Guest Service Excellence

Team Management

Sales

Education

Recognized qualifications in SPA management or related field

Tools

SPA software and booking systems

Job description

Your Purpose

Step into a leadership role where your passion for wellness and hospitality comes to life. As an Assistant SPA Manager, you will play a crucial part in ensuring the seamless operation of the SPA and Gym, creating an oasis of relaxation and rejuvenation for guests. Your support to the SPA Manager and guidance to the SPA team will be instrumental in delivering a world-class experience, increasing revenue, and upholding the highest standards of guest satisfaction. Your expertise in wellness services, team leadership, and operational excellence will help elevate our onboard SPA to new heights, making every guest’s journey an unforgettable one.

Your Impact

Your role as an Assistant SPA Manager goes beyond just managing daily operations—you are a key driver of success. You will help maintain a motivated, high-performing SPA team by fostering a culture of professionalism, service excellence, and continuous improvement. Your strategic approach to enhancing SPA services and optimizing guest engagement will contribute to revenue growth and elevate the overall cruise experience. By ensuring the smooth and efficient management of treatments, fitness programs, and wellness offerings, you will create an environment where guests can unwind, rejuvenate, and return home with unforgettable memories of relaxation and indulgence.

Your Journey So Far

Proven experience in the same or a similar SPA leadership role onboard a cruise ship or in a high-end wellness facility.

Strong background in SPA and wellness operations, including beauty, massage, fitness, and holistic therapies.

Experience in managing a diverse team of SPA professionals, including therapists, fitness instructors, and receptionists.

Demonstrated ability to drive sales and revenue within a SPA environment while ensuring the highest service standards.

Solid understanding of inventory management, scheduling, and daily operational logistics in a luxury SPA setting.

Passion for guest service excellence, with the ability to handle guest inquiries and resolve issues effectively.

Your Essentials

Recognized qualifications in SPA management, wellness therapies, or a related field.

Fluency in English (oral and written); knowledge of additional languages is an advantage.

Strong leadership and interpersonal skills with the ability to inspire and manage a multicultural team.

Proficiency in SPA software and booking systems.

In-depth knowledge of hygiene and sanitation protocols in line with international standards.

A commitment to delivering an exceptional guest experience through high-quality wellness services.

The ability to work in a fast-paced, dynamic environment onboard a cruise ship, adapting to operational demands with professionalism and efficiency.

Apply here : Assistant Spa Manager Application

KEY RESPONSIBILITES

• The Assistant SPA Manager supports team leadership and coordination
• Represents the spa in a cordial, efficient and professional manner while maintaining a commitment to customer satisfaction
• Provides and maintain quality service to generate maximum profits through cost control and creative, energetic salesmanship
• Ensures the well-being of the SPA guests with professional competence
• Provide guests with professional advice and sales of treatments and products
• Controls daily closing and administrative work
• Well-developed organization and computer skills

QUALIFICATIONS

Minimum Requirements :

Languages - English

Spa Reception Work Experience

Spa Therapist / Hairdresser / Nail Technician / Fitness background

Additional Extras :

Cruise Ship Management Experience

Languages - Italian, French, German, English, Spanish, Portuguese

Valid South African Passport

Police Clearance