Assistant Showroom Manager

King Living; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Showroom Manager to lead their team in Johannesburg. This full-time role offers the opportunity to engage with customers and drive sales in a vibrant showroom environment. The ideal candidate will possess strong leadership qualities, a passion for customer service, and a keen eye for detail. With a focus on mentoring and product knowledge, you will play a crucial role in maintaining operational excellence and fostering a collaborative team culture. This company values innovation and integrity, providing a supportive atmosphere for career development and personal growth.

Benefits

Generous employee discounts

Team-based commission

Discounted health insurance

Paid parental leave

Ongoing product training

Supportive team environment

Qualifications

• Proven experience in customer service and team management.
• Strong sales skills with a focus on achieving targets.

Responsibilities

• Lead and motivate the showroom team to achieve sales targets.
• Manage daily operations and ensure outstanding customer service.

Skills

Customer Service

Team Management

Sales Skills

Product Knowledge

Problem Solving

Communication Skills

Attention to Detail

Education

Experience in Premium Brand Environment

Interior Design Knowledge

Tools

Microsoft Office Suite

SAP

Job description

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, USA, Singapore, Malaysia, China, and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

We are looking for an experienced and organised Assistant Showroom Manager to lead, mentor and motivate our team at the Moore Park Showroom.

As one of our King Living brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with the team, key stakeholders and customers, building strong relationships to deliver the best customer experience.

In this role, you will lead the team from the front to achieve sales targets, ensure the smooth running of the showroom which is a 7-day operation, manage our people and stock management.

You will have passion, drive and ambition to grow and develop through the business. You are hands on and passionate about our products whilst providing ongoing product training and knowledge to the team as well as the day to day people management.

Full-time role (you will need to be available to work a day on the weekend)

The Role

Maintain and support the daily operation of the showroom according to King Living standards, following policies and procedures including Work, Health & Safety

In the absence of the Showroom Manager you will conduct daily team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions

Present the showroom and our product to the highest standard and to provide outstanding customer service

Effectively manage the team to achieve business goals, whilst facilitating ongoing product and sales training, whilst building a strong, collaborative culture

Liaise and help to facilitate the smooth running of stock replenishment in partnership with our supply chain team

Establish and build customer relationships and manage and resolve customer complaints as required and in partnership with the Showroom Manager

Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and point of sale

Be across our competitor product offerings and promotions

About You

To be successful you will be confident with customers, experienced and focused in supporting and managing a team, be driven to achieve, great with training and product knowledge, and be a fantastic salesperson.

Previous experience in a premium brand environment

You are customer obsessed

Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture

Ability to understand store budgets, to effectively run an operational showroom

High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers

Experience working with textiles, furniture design or Interior Design (this would be advantageous)

A team player who is flexible, and adaptable to assist the greater team when required

Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns

Confident communication skills, both written and verbal, with excellent professional presentation

Intermediate ability in computer skills, including the Microsoft Office suite and SAP.

Our Values

Passion, Integrity, Collaboration Innovation - these are the values that unite us, inspire us and set us apart. They’re not just words; they’re the heartbeat of King Living, pushing us to be our best. King Living Benefits and Our Offer to You

Career development and ongoing product training

Supportive and friendly team environment with a true family feel

Generous employee, family, and friend's product discounts

Opportunity to earn a team-based commission (uncapped) as well as individual and showroom bonuses

Discounted health insurance, retail brands and vouchers

Paid Parental leave.

Australian owned company with a growing global footprint

EAP to support your ongoing health and wellbeing.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.