Assistant Shore Excursions Manager

Crew Life at Sea; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading cruise company seeks a Shore Excursions Manager to oversee the planning and execution of shore excursions for guests. The role requires strong leadership, budgeting, and communication skills, and involves training a team to provide exceptional experiences. Candidates should have a background in tourism or hospitality and be flexible to work varied hours.

Qualifications

• Minimum of 2 years' experience in a similar role in the cruise industry.
• Fluent in English, knowledge of other languages is a plus.
• Ability to work flexible hours including evenings and holidays.

Responsibilities

• Assist in planning and coordinating shore excursions for guests onboard the cruise ship.
• Train and supervise shore excursion staff and manage the budget.
• Conduct regular inspections of tour operators to ensure compliance with standards.

Skills

Leadership

Communication

Organizational Skills

Time Management

Problem Solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Job description

Key Responsibilities:

- Assist the Shore Excursions Manager in planning, organizing, and coordinating shore excursions for our guestsonboard the cruise ship

- Develop and maintain relationships with local tour operators and vendors to ensure high-quality and unique experiences for our guests.

- Train and supervise a team of shore excursion staff, including scheduling, performance evaluations, and providing ongoing support and guidance.

- Manage the shore excursion budget and monitor expenses to ensure profitability.

- Collaborate with other departments, such as Guest Services and Entertainment, to ensure smooth coordination of shore excursions.

- Conduct regular inspections of tour operators and excursion sites to ensure compliance with company standards and safety regulations.

- Handle guest inquiries and complaints related to shore excursions, and work to resolve any issues in a timely and satisfactory manner.

- Stay updated on industry trends, new destinations, and excursion offerings to continuously improve the shore excursion program.

Requirements:

- Minimum of 2 years of experience in a similar role in the cruise industry.

- Strong leadership and communication skills, with the ability to effectively manage a team.

- Excellent organizational and time-management skills.

- Knowledge of local ports and destinations, as well as experience working with local tour operators.

- Ability to work in a fast-paced and ever-changing environment.

- Fluent in English, both written and verbal. Knowledge of other languages is a plus.

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.