Assistant Safety & Security Manager

President Hotel; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious hospitality venue in Cape Town seeks a Security Manager to support all aspects of safety and security operations. Essential responsibilities include managing the security team, overseeing safety procedures, and ensuring compliance with regulations. Candidates should have at least 5 years of security experience, including 2 years in a supervisory position, and relevant certifications. The role emphasizes a guest-focused approach to security and requires strong leadership skills.

Qualifications

• Minimum of 5 years' experience in security operations.
• At least 2 years in a supervisory role in hospitality.
• PSIRA registered with security leadership qualifications.

Responsibilities

• Support the Director in managing safety and security operations.
• Conduct regular risk assessments and audits.
• Provide leadership to the security team and oversee daily operations.

Skills

Leadership

Conflict resolution

Communication

Risk assessment

Fire prevention

Emergency management

Education

PSIRA Grade B certification

Qualification in Occupational Health and Safety

First Aid Level 3 certification

Job description

Position Summary

To support the Director of Safety & Security in managing and coordinating all aspects of safety, security, and emergency response operations at the President Hotel, a fast-paced, high-volume 349-room property. This role ensures that guest, staff, and asset protection is maintained at the highest standard through proactive risk management, regulatory compliance, incident prevention, and effective team leadership.

Role And Responsibilities :

Key Responsibilities :

• Assist in the implementation and daily oversight of all security operations and hotel safety procedures.
• Provide leadership to the security team, ensuring discipline, performance, and continuous training. Assist in managing security service provider’s KPI’s
• Act as the incident commander in the absence of the Director during emergency situations.
• Conduct regular risk assessments, patrols, audits, and inspections to identify hazards and ensure compliance with OHSA, PSIRA, POPIA, and fire safety regulations.
• Investigate incidents, compile reports, and follow through on corrective actions.
• Coordinate evacuation drills, fire equipment inspections, and safety briefings.
• Monitor and manage access control, surveillance systems, and contractor compliance.
• Support HOD’S in disciplinary and grievance processes involving security breaches or misconduct.
• Build positive working relationships with local authorities (SAPS, Fire, EMS) and private response companies.
• Ensure a guest-focused approach to safety and security, balancing hospitality and enforcement effectively.
• Be the hotel liaison with VVIP Guests and Groups.

Safety and Health Oversight

Assist in the implementation, and monitoring of the hotel’s Health and Safety Management System in line with OHSA, ISO 45001, and local regulations.

Conduct regular risk assessments, safety inspections, and HIRA processes across departments.

Maintain accurate logs and records of incidents, near-misses, and safety concerns, ensuring prompt corrective and preventive actions (CAPA).

Maintain an up to date record of all staff IOD’s. Completion of Annexure 1 forms after each incident.

Ensure all contractor staff receive Safety Induction when arriving on site and complete relevant paperwork.

Participate in the development and delivery of health and safety awareness campaigns, toolbox talks, and refresher training.

Security Operations and Leadership

Support daily oversight of security protocols, including access control, surveillance systems (CCTV), and patrol scheduling.

Supervise in-house and outsourced security personnel to ensure PSIRA-compliant conduct, proper grooming, and performance standards.

Assist in evaluating and reporting on KPI performance of contracted security providers.

Serve as the incident commander in the absence of the Director during emergencies, ensuring proper activation of emergency protocols.

Emergency Preparedness

Coordinate and assist in planning fire drills, evacuation exercises, and tabletop simulations for all hotel departments.

Monitor the servicing, inspection, and record-keeping of all fire protection systems, including extinguishers, smoke detectors, and emergency lighting.

Support the development and review of the hotel’s Emergency Management Plan (EMP) and Business Continuity Plan (BCP).

Incident Management and Investigation

Investigate guest, contractor, and staff incidents thoroughly; gather statements, collect evidence, and ensure accurate documentation.

Prepare professional incident reports and support disciplinary or legal proceedings as needed.

Maintain confidentiality and data integrity in line with POPIA standards.

Stakeholder Engagement and Training

Liaise with local emergency services (SAPS, Fire & Rescue, EMS), private security firms, and neighboring establishments to strengthen response networks.

Assist in the induction and ongoing safety training of all staff and contractors, including First Aid, Fire Awareness, and Workplace Safety.

Support departmental managers in embedding a safety-first culture across all hotel operations.

Guest-Focused Security Approach

Ensure a discreet, respectful, and hospitality-aligned security presence throughout guest-facing areas.

Act as liaison for VVIP guests, celebrity delegations, and special events, ensuring personalized risk mitigation and privacy protocols.

Qualifications And Education Requirements :

PSIRA registered and security leadership qualifications.

PSIRA Grade B certification (minimum); Grade A preferred.

Formal qualification in Occupational Health and Safety (SAMTRAC, NEBOSH, or equivalent).

Certification in First Aid Level 3, Fire Fighting, and Evacuation Coordination (advantageous).

Experience :

Minimum 5 years’ experience in security operations, with at least 2 years in a supervisory or assistant management capacity in hospitality or similar high-volume environment

Preferred Skills :

Excellent knowledge of South African security laws, regulations, and compliance standards

Strong leadership, communication, and conflict resolution skills

Able to work shifts, weekends, and be on-call as needed

Working knowledge of risk assessment, fire prevention systems, access control technologies, and emergency management procedures.

Familiarity with POPIA and contractor safety protocols.

Strong interpersonal and communication skills, with the ability to work under pressure in a guest-centric environment.