Assistant Retail Manager

TWK Agri (Pty) Ltd.; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading agricultural retail company in KwaZulu-Natal is seeking an Assistant Retail Manager to support the Retail Manager in overseeing operations. Responsibilities include ensuring compliance, monitoring performance, enhancing customer satisfaction, and managing stock processes. Candidates should have experience in retail management and strong customer service skills. This position fosters a high-performance culture.

Qualifications

• 1 year experience in retail management within the agricultural sector.
• Proficiency in stock control, shrinkage management, and stock takes.
• Experience in managing branch budgets.

Responsibilities

• Assist with all store operations, ensuring compliance with company policies.
• Monitor key performance indicators and resolve issues.
• Deliver outstanding customer care and act on feedback.

Skills

Customer service experience

Communication skills

Analytical mindset

Flexibility to work outside of standard hours

Education

Matric / Grade 12

Degree/Diploma in Business Administration or Agricultural Management

Tools

Microsoft Office

Job description

TWK Agri has the following vacancy available: Assistant Retail Manager within the Trade division at Ixopo, KwaZulu-Natal.

Job Summary

This role will support the Retail Manager in overseeing all operational, financial, and strategic functions of the branch within the agricultural retail environment. Ensure compliance, drive leadership excellence, maintain stakeholder engagement, and foster a high-performance, customer-focused culture.

Responsibilities and Duties

• Assist with all store operations, ensuring compliance with company policies
• Monitor key performance indicators and resolve issues
• Oversee POS processes, support stock control, shrinkage control, and stock takes
• Deliver outstanding customer care and act on feedback to improve satisfaction
• Apply merchandising and in-store marketing strategies to boost product visibility
• Support recruitment, onboarding, training, and performance management alongside HR
• Manage employee relations, disciplinary matters, and foster a positive team culture
• Coach and mentor team members to build skills and engagement
• Help ensure sales, expenses, and store profit meet budget targets
• Support safety, health, and theft risk compliance
• Contribute to process improvements and recommend tech or operational enhancements
• Perform general administrative duties, including invoice processing, record-keeping, scheduling and correspondence
• Liaise with external service providers and suppliers to support branch administration

Qualifications and Skills

• Matric / Grade 12
• Degree/Diploma in Business Administration, Agricultural Management, or a related field (advantageous)
• 1 year experience in retail management within the agricultural sector
• Demonstrated customer service experience
• Proficiency in stock control, including shrinkage management and stock takes
• Experience in managing branch budgets
• Computer literate (Microsoft Office)
• Clear communication skills
• Analytical mindset to solve operational issues
• Flexibility to work outside of standard hours
• Valid driver’s license (Code 08)

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

*The company can expire job adverts at any time at their own discretion.
**TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.