Assistant Restaurant Manager - KFC Haven Hills

Akm Foods (Pty) Ltd.; East London; On-site; ZAR 20 000 - 35 000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager to join their dynamic Operations Department. This role is part of a development programme aimed at grooming future leaders within the organization. The successful candidate will assist in achieving high standards of cleanliness and customer service while managing shifts and employee performance. This position offers a unique opportunity to grow within the company, with a focus on training and development. If you are passionate about the hospitality industry and eager to make a difference, this is the perfect chance to advance your career.

Qualifications

• Strong focus on customer service and exceeding expectations.
• Experience in team management and shift planning.

Responsibilities

• Assist in achieving CHAMPS Standards for cleanliness and service.
• Manage shifts and allocate responsibilities to maximize efficiency.

Skills

Customer Service

Team Management

Sales Maximization

Shift Management

Forecasting and Scheduling

Education

High School Diploma

Degree in Hospitality Management

Tools

Macromatix

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM).

Reporting to the Restaurant General Manager, the successful incumbent(s) will be part of a development programme aimed at preparing them for future ARM positions within the business.

Key Responsibilities

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Learn to manage shifts according to Company Policies and Procedures, including directing employee activities to maximize sales, efficiency, and profitability.
3. Allocate responsibilities to employees on shift and monitor their performance.
4. Ensure all employees follow proper maintenance procedures and report any repairs or maintenance needs to the RGM.
5. Understand forecasting and scheduling of labour per shift, and create deployment plans to control labour costs, utilizing tools such as Macromatix.
6. Support the RGM in implementing controls and procedures to ensure the safety and security of employees, customers, property, and company resources.
7. Report to the RGM on employee relations, customer service, and health inspection issues that could impact restaurant operations.
8. Assist in implementing training programmes to enhance staff performance and career development.
9. Support and exemplify the 'How We Win Together' principles, demonstrating Heart, Smart, and Courage in leadership.