Assistant Restaurant Manager - KFC Greendields

AKM Foods (PTY) Ltd.; East London; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager to join their Operations Department. This role is part of a development programme designed to prepare you for future leadership positions within the company. You will assist in maintaining high standards of cleanliness, hospitality, and service while learning to manage shifts and optimize operational efficiency. This is an exciting opportunity to grow your career in a dynamic environment where teamwork and customer satisfaction are paramount. If you are passionate about the hospitality industry and ready to take the next step in your career, this position is for you.

Qualifications

• Experience in a similar role or in the hospitality industry.
• Strong understanding of customer service principles.

Responsibilities

• Assist in achieving CHAMPS Standards for customer satisfaction.
• Learn to manage shifts and allocate responsibilities effectively.

Skills

Customer Service

Shift Management

Team Leadership

Operational Efficiency

Forecasting

Education

High School Diploma

Degree in Hospitality Management

Tools

Macromatix

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent will be part of a development programme aimed at preparing them for future ARM positions within the business.

KEY RESPONSIBILITIES

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Learn to manage shifts in accordance with Company Policies and Procedures, including directing employee activities to maximize sales, operating efficiency, and profitability.
3. Understand how to allocate responsibilities to each employee on shift and monitor their performance.
4. Ensure all employees follow correct maintenance procedures as per the established maintenance roster, and inform the RGM of any repairs or maintenance needed.
5. Learn about forecasting and scheduling labour by shift, creating deployment plans to control labour costs, and meet business needs using tools like Macromatix.
6. Support the RGM in implementing controls and procedures to ensure the safety and security of employees, customers, property, and company resources.
7. Report to the RGM any employee relations, customer service, or health inspection issues that could impact restaurant operations.
8. Assist in implementing staff training programmes to maximize performance and support career development.
9. Support and demonstrate our 'How We Win Together' principles by acting as a role model and providing leadership with Heart, Smart, and Courage.