Assistant Restaurant Manager

The President Hotel; Wes-Kaap; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Staff meals on duty

Provident fund

Job summary

The President Hotel in Cape Town invites an energetic Restaurant Supervisor to oversee our breakfast operation. You will lead on the floor, ensure service readiness, and coordinate with kitchen and front-of-house teams to deliver a flawless guest experience.

We seek a hands-on leader with 2+ years in a similar role within a 4- or 5-star environment, who thrives in a high-volume breakfast service and can manage weekends/public holidays with reliable transport.

Qualifications

• Relevant Hospitality, Food & Beverage or Hotel Management qualification advantageous.
• Minimum 2 years’ experience in a Restaurant Supervisor, Senior Supervisor, Assistant Restaurant Manager or similar leadership position in a busy hospitality environment.
• Previous 4-star or 5-star hotel restaurant experience highly advantageous.
• Experience within a large, high-volume restaurant operation.
• Experience managing or supervising high-volume breakfast service strongly advantageous.
• Strong understanding of restaurant operations and professional food and beverage service standards.
• Proven ability to lead and coordinate a restaurant team during busy service periods.
• Strong floor-management skills with a visible, hands-on leadership approach.
• Must be willing and able to work early-morning breakfast shifts.
• Reliable transport for early-morning shifts.
• South African ID.

Responsibilities

• Support the Restaurant Manager with efficient day-to-day management of the breakfast operation.
• Ensure the restaurant and team are fully prepared before breakfast service begins.
• Lead from the floor and remain visible, approachable and actively involved throughout service.
• Conduct pre-service briefings and ensure the team understands occupancy levels and VIP guests.
• Allocate sections and responsibilities for floor coverage and efficient service.
• Supervise and support waitrons, hosts and other restaurant team members during breakfast.
• Monitor guest arrivals and manage seating and service flow during peak periods.
• Ensure tables are cleared, reset and available efficiently during high-volume periods.
• Work closely with Kitchen to ensure smooth front-and-back of house communication.
• Monitor breakfast buffet presentation, availability, cleanliness and replenishment.
• Ensure à la carte orders are delivered accurately and timely.
• Engage with guests to address needs and handle complaints professionally.
• Coach and guide staff to improve performance and engagement.
• Maintain clean, organized, and professionally presented stations.

Skills

Leadership

Floor management

Guest relations

Communication

Team coordination

Early-morning shifts

Problem solving

Education

Hospitality / F&B / Hotel Management qualification

Tools

Micros Simphony

Job description

With 349 rooms and high guest volumes, breakfast requires a manager who can confidently lead the floor, coordinate the team and keep service running smoothly from the first guest arrival through to the end of service.

As we continue our journey toward luxury, we need someone who is visible on the floor, actively engaged with guests and the team, and comfortable stepping in wherever needed. You’ll work closely with the Restaurant Manager and Kitchen team to ensure the restaurant is fully prepared, service flows efficiently, the breakfast offering is consistently well presented, and every guest receives warm, professional and attentive service.

The successful candidate must have previous restaurant supervisory or junior management experience within a busy 4-star or 5-star hotel, large restaurant or similarly high-volume hospitality environment. Previous experience managing or supervising a high-volume hotel breakfast service will be a strong advantage.

This is an early-morning operational position, so candidates must be comfortable with early starts, weekends and public holidays and have reliable transport to get to work for the required shifts.

If you thrive in a fast-paced restaurant environment, enjoy leading people from the floor and take pride in delivering an organised, efficient and memorable breakfast experience, we’d like to hear from you.

Minimum Requirements

• Relevant Hospitality, Food & Beverage or Hotel Management qualification advantageous
  - Minimum 2 years’ experience in a Restaurant Supervisor, Senior Supervisor, Assistant Restaurant Manager or similar leadership position within a busy hospitality environment
  - Previous 4-star or 5-star hotel restaurant experience highly advantageous
  - Experience within a large, high-volume restaurant operation essential
  - Previous experience managing or supervising high-volume breakfast service strongly advantageous
  - Strong understanding of restaurant operations and professional food and beverage service standards
  - Proven ability to lead and coordinate a restaurant team during busy service periods
  - Strong floor-management skills with a visible, hands-on leadership approach
  - Experience conducting pre-service briefings, allocating sections and coordinating staff responsibilities
  - Strong guest relations and customer service skills
  - Confident handling guest complaints and providing effective service recovery
  - Ability to anticipate service challenges and respond quickly and professionally
  - Good understanding of restaurant opening, service and closing procedures
  - Experience with restaurant POS systems, with Micros Simphony or similar experience advantageous
  - Good understanding of stock control, breakages, wastage and operational cost awareness
  - Knowledge of food safety, hygiene and health and safety standards
  - Strong leadership, communication and interpersonal skills
  - Proven ability to coach, motivate and develop team members
  - Strong organisational, planning and time-management skills
  - Ability to remain calm, professional and solutions-focused during high-volume service
  - Excellent attention to detail and high service standards
  - Strong administrative and computer skills
  - Professional grooming and presentation
  - Must be willing and able to work early-morning breakfast shifts
  - Ability to work weekends and public holidays as operationally required
  - Reliable transport for early-morning shifts is essential
  - South African ID
  - A fully updated CV with contactable reference details is essential

What You’ll Be Doing

• Supporting the Restaurant Manager with the efficient day-to-day management of the breakfast operation
  - Ensuring the restaurant and team are fully prepared before breakfast service begins
  - Leading from the floor and remaining visible, approachable and actively involved throughout service
  - Conducting pre-service briefings and ensuring the team understands occupancy levels, expected covers, VIP guests, groups and special requirements
  - Allocating sections and responsibilities to ensure appropriate floor coverage and efficient service
  - Supervising and supporting waitrons, hosts and other restaurant team members throughout breakfast
  - Monitoring guest arrivals and managing seating and service flow during peak periods
  - Ensuring tables are cleared, reset and available efficiently during high-volume periods
  - Working closely with the Kitchen team to ensure smooth communication between front and back of house
  - Monitoring the breakfast buffet to ensure presentation, availability, cleanliness and replenishment standards are consistently maintained
  - Ensuring à la carte breakfast orders are delivered accurately and within appropriate service times
  - Engaging proactively with guests throughout breakfast and ensuring their needs are identified and addressed
  - Handling guest concerns and complaints professionally and ensuring effective service recovery
  - Supporting the team during peak periods and stepping into operational areas wherever assistance is required
  - Maintaining consistently high food and beverage service standards throughout the restaurant
  - Coaching and guiding team members during service to improve performance, confidence and guest engagement
  - Ensuring restaurant service stations, tables and operational areas remain clean, organised and professionally presented
  - Monitoring service times and identifying potential delays before they negatively impact the guest experience
  - Ensuring restaurant SOPs, food safety requirements, hygiene standards and health and safety procedures are consistently followed
  - Supporting staff attendance management, shift allocation and other team administration as required
  - Monitoring breakages, equipment, linen and operational supplies and reporting or addressing concerns appropriately
  - Supporting stock control and helping minimise unnecessary wastage and operational losses
  - Working closely with Kitchen, Front Office, Guest Experience, Housekeeping and other hotel departments to anticipate occupancy levels and guest requirements
  - Coordinating breakfast requirements for groups, VIP guests, special occasions and high-occupancy periods
  - Supporting the Restaurant Manager with onboarding, training, coaching and performance management of team members
  - Ensuring the restaurant is appropriately cleared, reset and prepared following breakfast service
  - Assisting with operational and administrative responsibilities following the breakfast period as required
  - Continuously identifying opportunities to improve service efficiency, team performance and the overall guest experience
  - Ensuring every breakfast service reflects the professional and elevated standards expected at The President Hotel

Why Join The President Hotel

• Be part of Cape Town’s Most Loved Hotel
  - Work within a professional, high-volume 349-room hotel environment
  - Take on a key leadership role within one of the hotel’s busiest daily services
  - Develop your restaurant management, people leadership and operational skills
  - Gain valuable exposure to high-volume Food & Beverage operations within a large city hotel
  - Work closely with experienced Restaurant, Food & Beverage and Kitchen leadership
  - Build your career within an environment focused on professional development and service excellence
  - Play an important role in creating an exceptional start to every guest’s day
  - Be part of our exciting journey toward luxury
  - Enjoy a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture