Assistant Outlet Manager

Kerzner International; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in hospitality is seeking a Vista department manager to oversee operations at their cocktail and spirit bar in Cape Town. This role involves managing schedules, event planning, and ensuring guest satisfaction through effective leadership and operational excellence. The ideal candidate will have at least 5 years of experience, preferably in an international setting, and possess HACCP certification.

Qualifications

• 5 years' experience in a similar role, preferably internationally.
• Ability to work independently and motivate others.
• Experience across different outlets is advantageous.

Responsibilities

• Oversee all operations at the Vista department.
• Manage departmental operations across shifts efficiently.
• Handle administrative tasks and maintain close relationships with the kitchen.

Skills

Team Motivation

Problem Resolution

Good Communication

Education

Qualifications in Food and Beverage

HACCP certification

Job description

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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth.

We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art, and entertainment; on the doorstep of Table Mountain; and within easy reach of beaches, parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures to mindful moments and exclusive experiences.

The warm South African charm is one of our most unique assets.

With abundant knowledge and generosity, we anticipate and surpass our guests' needs.

Whether designing a family day out or arranging a romantic dinner, we approach everything with imagination to spark playfulness, discovery, and adventure.

This is more than a job; it's our passion.

Job Summary

Oversee all operations at the Vista department, the main cocktail and spirit bar and lounge, including colleague schedules, event planning, and responsibilities.

Ensure customer delight within effective cost control and our core values.

Key Duties and Responsibilities

• Welcome and seat guests courteously and promptly, addressing them correctly and tending to their requirements.
• Promote and exceed guest satisfaction scores and operational standards.
• Manage departmental operations efficiently across shifts.
• Handle administrative tasks like mail, guest reports, staff rosters, and training reports.
• Maintain close relationships with the kitchen and ensure safety standards.
• Conduct daily briefings and communicate important events.
• Assist with colleague issues, training, appraisals, and inductions.
• Make drinks, possess knowledge of recipes, check IDs, and maintain cleanliness and safety standards.
• Create drink specials, order supplies, and oversee bar operations.
• Manage inventory, control costs, and ensure consistency in drinks and service.
• Develop new cocktail recipes and promote the bar’s offerings.
• Assist with budget management and ensure compliance with hygiene and safety legislation.
• Market the Vista bar, handle customer inquiries, take reservations, and execute events.
• Plan, problem-solve, and liaise with various stakeholders to improve business operations.

Skills, Experience & Educational Requirements

• At least 5 years' experience in a similar role, with international experience preferred.
• Qualifications in Food and Beverage or related fields preferred.
• HACCP certification and good communication skills.
• Ability to work independently, motivate others, and resolve problems effectively.
• Experience across different outlets is advantageous.

We are expanding rapidly and investing in our growth and in our people. Join a team that is open-hearted, intuitive, generous, and spontaneous. We aim to make our guests happy beyond expectations, creating memorable experiences and lasting memories. Be at the heart of this vision, constantly innovating to deliver exceptional experiences.

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