Assistant Outlet Manager

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A leading hospitality company is seeking a Restaurant Manager to oversee operations in their Ballito location. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for customer service. This role involves maintaining profitability, ensuring quality standards, and managing a dedicated team. If you are proactive, detail-oriented, and ready to lead by example, we want to hear from you!

Qualifications

• 1 - 2 years proven work experience as a Restaurant Manager or similar role.
• Extensive food and beverage knowledge.
• Strong leadership and motivational skills.

Responsibilities

• Maintain the restaurant’s revenue and profitability goals.
• Ensure efficient restaurant operation and high service standards.
• Lead and motivate staff to deliver exceptional guest service.

Skills

Customer service

Leadership

Problem Solving

Interpersonal skills

Attention to detail

Education

Matric

Hospitality or Food Services Management Qualification

Tools

Restaurant management software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description:

The Restaurant Manager’s responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure an efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Minimum Requirements:

• Matric
• Hospitality or Food Services Management Qualification
• 1 - 2 Years proven work experience as a Restaurant Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and waitering staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-oriented
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.