Assistant Operations Manager

ClearSource BPO; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO company in Johannesburg is seeking an Assistant Operations Manager to support the Operations Manager in driving team performance and client satisfaction. Candidates should have strong leadership skills, extensive BPO experience, and excellent communication abilities. This role offers competitive salary, benefits, and career growth opportunities in a dynamic work environment.

Benefits

Competitive salary and benefits package

Career growth opportunities

Dynamic, people-focused company culture

Qualifications

• Over 4 years of leadership & managerial experience.
• 5+ years of BPO experience.
• 3+ years in a BPO as a Senior Team Leader, Account Manager, or Assistant Ops Manager.

Responsibilities

• Support Operations Manager in driving team performance.
• Monitor daily metrics to identify areas for improvement.
• Communicate directly with clients to resolve issues.

Skills

Excellent English communication skills

Strong problem-solving skills

Coaching skills

Performance management skills

Team-first mindset

Education

Bachelor’s degree (any 4-year course)

Job description

Overview

Lead. Inspire. Deliver. Become an Assistant Operations Manager at ClearSource!

Are you a strategic thinker, a people-driven leader, and a problem-solver who thrives in fast-paced environments? Do you know how to balance business objectives with employee engagement while ensuring client satisfaction? If you’re nodding yes, ClearSource is looking for an exceptional Operations Manager to partner with our Director of Operations and drive performance, growth, and success!

Why ClearSource?

At ClearSource, we believe in Making Lives Better—for our employees, our clients, and their customers. Our core values drive everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and do it well.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in choosing well and living well.

If these values resonate with you, we want you on our team!

What You’ll Do as an Assistant Operations Manager

This isn’t just about managing numbers—it’s about leading people, driving performance, and fostering a culture of success. You will be at the heart of ClearSource’s operations, ensuring that employees feel supported, clients are satisfied, and business goals are met. You’ll work hand-in-hand with the Operations Manager to oversee day-to-day performance, support team leaders, manage client needs, and create an engaging, productive work environment. This is a critical support role that bridges execution with strategy, ensuring all aspects of operations run smoothly and efficiently.

Your Impact:

• Support the Operations Manager in driving team performance and achieving client KPIs.
• Monitor daily metrics and assist in analyzing performance trends to identify areas for improvement.
• Partner with Team Leaders and Quality Analysts to coach agents and improve service delivery.
• Communicate directly with clients as needed, ensuring alignment on expectations and resolving minor issues before they escalate.
• Help implement and enforce new processes and performance improvement plans.
• Collaborate with support departments (Recruiting, L&D, IT) to ensure operational readiness and smooth onboarding.
• Foster a positive, people-first culture by encouraging recognition, feedback, and development.

What We’re Looking For

• Excellent English communication skills – You’ll be leading conversations with teams and clients.
• Bachelor’s degree (any 4-year course) – We value education and strategic thinking.
• 4+ years of leadership & managerial experience – You know how to guide and inspire teams.
• 5+ years of BPO experience – You understand the industry and its challenges.
• 3+ years of leadership experience in a BPO environment – as a Senior Team Leader, Account Manager, or Assistant Ops Manager.
• Client-facing experience is a big plus – you know how to communicate expectations and manage deliverables.
• Strong problem-solving, coaching, and performance management skills.
• A team-first mindset with the ability to drive results through people.

What’s in It for You?

• Competitive salary and benefits package
• Career growth opportunities in a thriving global BPO
• A dynamic, people-focused company culture
• The chance to make a real impact on people, business, and client success

At ClearSource, we don’t just hire leaders—we build them. If you’re ready to inspire teams, drive performance, and make a difference, apply now and let’s grow together