Assistant Operations Manager

Orion Hotels & Resorts (South Africa) (Pty) Ltd is a premier hospitality company with a current portfolio of 6 (six) exceptional hotels strategically located across South Africa.

We are dedicated to delivering unparalleled guest experiences through exceptional service, innovative solutions, and operational excellence.

We are seeking a dynamic and results-driven Assistant Operations Manager to join our team.

This role requires a highly motivated individual to assist in overseeing and optimizing the operations of our six hotels nationwide.

The ideal candidate will support the CEO : Hotels Division in ensuring smooth day-to-day operations, driving performance, and maintaining the highest standards across our properties.

Responsibilities:

1. Support the CEO : Hotels Division in the oversight of hotel operations, including guest services, housekeeping, food & beverage, and maintenance.
2. Monitor and analyze operational performance metrics to identify areas for improvement.
3. Ensure compliance with company policies, industry standards, and government regulations.
4. Collaborate with Hotel General Managers to maintain consistent service excellence across all properties.
5. Assist in the development and implementation of operational strategies to maximize profitability and enhance the guest experience.
6. Lead and inspire teams to achieve operational goals and uphold the company's values and standards.
7. Manage budgets, monitor expenses, and ensure cost control without compromising quality.
8. Oversee staff training and development programs to ensure skill enhancement and alignment with company objectives.
9. Conduct regular site visits to all hotels to ensure consistency and quality.
10. Act as a key point of contact for resolving operational challenges and emergencies.
11. Assist in the recruitment, training, and development of hotel staff.

Qualifications:

1. Grade 12 or equivalent qualification.
2. A tertiary qualification in Hospitality Management, Business Administration, or related field is essential.
3. Driver's license and own reliable motor-vehicle required.
4. Proven experience in a similar role within a hotel environment (minimum 5 years).
5. Strong understanding of hotel operations and industry best practices.
6. Exceptional leadership, communication and interpersonal skills.
7. Proficiency in Microsoft Office and hotel management software.
8. Strong organizational and time management skills.
9. Knowledge of budgeting and financial analysis.
10. Ability to work well under pressure and handle multiple tasks simultaneously.
11. Flexible schedule, including weekends and holidays (5.5 day working week).
12. Ability to multitask and thrive in a fast-paced, dynamic environment.
13. Willingness to travel frequently and be away from home for an extended period of time.
14. A passion for delivering exceptional guest experiences.

If you have a passion for hospitality and a desire to excel in a dynamic and fast-paced environment, we encourage you to apply for the Assistant Operations Manager position.

Join us in providing outstanding service and creating memorable experiences for our guests.