Assistant Manager, Transport, Solutions

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A global leader in transport and logistics seeks an Assistant Manager to oversee transportation operations in Kempton Park. The role involves managing Carrier relationships, ensuring compliance with SLAs, and driving service development. Candidates should have strong logistics and transport management skills, with a focus on data analysis and effective communication. Join a collaborative environment and grow your career with a company that values diversity and innovation.

Qualifications

• Minimum 5 years relevant industry experience.
• Proficient in MS Office, especially Excel.
• Experience in logistics transport and client interactions.

Responsibilities

• Oversee daily transportation operations to meet SLA requirements.
• Monitor Carrier compliance and report performance.
• Manage incidents, claims, and communication with stakeholders.

Skills

Logistics

Transport Management

Data Analysis

Communication

Problem Solving

Time Management

Education

Logistics qualification in Supply Chain

Tools

MS Office

Excel

Job description

Location: Kempton Park, Gauteng
Job Posting Title: Assistant Manager, Transport, Solutions
Time Type: Full Time

Tertiary Qualification(s)

Logistics qualification in Supply Chain and/or Transport Management

Minimum 5 years relevant industry experience with in-depth knowledge of the requirements listed below.

Additional Computer Skills

Proficient in MS Office, especially Outlook, Excel, Word, and PowerPoint

Advanced skills in Excel for data management and reporting

Experience with Tracking and Tracing systems

Job-related Requirements

• At least 5 years experience in logistics transport, including client interactions within Warehouse and Transportation environments.
• Experience in Transport relationship management
• Strong understanding of Supply Chain processes, including inbound, outbound, and returns.
• Proven skills in organizing, directing, controlling, and monitoring transporters.
• Ability to meet and manage customer expectations, ensuring compliance with procedures, regulations, work instructions, and workloads.
• Experience in managing and maintaining processes, work instructions, and SOPs.
• Good interpersonal skills for client account management.
• Strong data analysis capabilities and understanding.
• Ability to build and maintain strong relationships with clients and internal teams.
• Conflict resolution skills at tactical and operational levels.
• Effective communication skills across management levels.
• Experience in incident reporting and claims management.
• Fluent in English (speaking, writing, interpreting, and communicating).
• Attention to detail and strong administrative skills.
• Comfortable working in a fast-paced environment.
• Excellent verbal and written communication skills, including telephone etiquette.
• Good time management, organizational skills, and problem-solving attitude.
• Team player focused on collective goals.
• Strong analytical skills and logical thinking.
• Sense of urgency and attention to detail.
• Solution-oriented mindset.

Added Advantages for This Role

• Experience in retail and transportation sectors.
• Understanding of Supply Chain dynamics.
• Previous strategic client engagement experience.
• Customer-oriented approach.
• Exposure to strategic clients and communication channels.
• Excellent reporting skills.

Main Purpose of the Role

Oversee daily transportation operations to meet or exceed SLA requirements, managing the entire process from Carrier pre-execution to on-time delivery, including administrative closure within the DSV Solutions TMS.

Maintain constant communication with Carriers and stakeholders to address challenges and ensure proactive updates. Monitor and report Carrier performance against SLAs, fostering strong relationships with warehouse, operations, clients, and teams to support seamless operations and continuous improvement.

The role involves tasks such as:

• Monitoring Carrier compliance with SLAs.
• Proactively resolving real-time challenges.
• Reporting incidents and claims.
• Serving as the first escalation point for operations, customer service, and Carriers.
• Collaborating with Customer Service on queries, risk mitigation, and reporting.
• Providing performance reports to stakeholders.
• Consolidating Carrier information for reporting.
• Building and maintaining business partnerships.
• Reviewing order progress and capacity risks.
• Seeking value-added process improvements.
• Driving service development within transportation.

Duties & Responsibilities

• Coordinate and consolidate transportation information from Carriers.
• Understand and execute contractual SLAs, including cross-border and international requirements.
• Manage actions and deliverables, including escalations and timely deliveries.
• Communicate delays and service impacts proactively.
• Handle incidents, claims, and compliance documentation.
• Maintain SOPs, work instructions, and processes.
• Ensure governance and safety standards are met.
• Perform ad hoc operational tasks as required.

About DSV

Join a global leader in transport and logistics with a presence in over 90 countries. We foster innovation, digitalization, and a collaborative environment. We value diversity, inclusivity, and aim to shape the future of logistics. Grow your career with us and make an impact.

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear within four weeks, consider your application unsuccessful. We follow fair, non-discriminatory procedures, with a focus on employment equity and affirmative action as per the Employment Equity Act. DSV reserves the right to close or defer the vacancy at any time.