Assistant Manager - Operations - Telecommunications

WNS; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in South Africa is seeking experienced Team Leaders to join their Claremont team. The role focuses on leading associates in a high-performance environment, ensuring effective use of systems and fostering team growth through coaching and recognition. Ideal candidates will have a Matric Certificate and at least 2 years of experience in a call center leadership role, preferably in telecoms.

Qualifications

• At least 2 years of experience as a call center team leader.
• Telecoms experience preferred.

Responsibilities

• Lead a team of associates in a customer-centric culture.
• Manage people, metrics, and projects to generate revenue.

Education

Matric/Grade 12 Certificate

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities. The group’s over 41,000+ professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.

WNS South Africa has been operational since 2003 and has built a reputation as an industry leader in Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner delivering a full range of processes from our eight delivery centers across South Africa, employing over 4,000 people.

Why join us?

We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Job Description

We are looking for experienced Team Leaders to join our team based in Claremont.

This role involves leading a team of associates in a customer-centric and high-performance culture through effective management of people, metrics, and projects, with the goal of generating revenue and retaining business through continuous improvement.

• Ensure the best use of systems and technology to deliver effectively and efficiently.
• Growth and development of the team through coaching, regular performance reviews, recognition, and motivation.

Qualifications

Essential

• A Matric/Grade 12 Certificate

Experience Required

• At least 2 years of experience as a call center team leader
• Telecoms experience preferred

Additional Information

The call centre currently operates between 8 am and 6 pm, 7 days a week.