Assistant Manager, Operations | Steamboat Springs

Lululemon Athletica; Gauteng; On-site; Full time

Job summary

An innovative performance apparel company seeks an Assistant Manager for Operations to join their leadership team. This dynamic role involves overseeing store operations, managing schedules, and ensuring a seamless guest experience. The ideal candidate will foster an inclusive environment while driving operational excellence and supporting team development. Join a forward-thinking organization that values its people and strives to create a positive impact in the community. If you are passionate about leadership and retail, this opportunity offers a chance to make a difference in a vibrant and supportive environment.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Leadership series

Qualifications

• 1 year experience in managing business operations and scheduling.
• Ability to lead and inspire a diverse team effectively.

Responsibilities

• Manage store operations and ensure efficient business processes.
• Foster an inclusive team environment and support team development.
• Facilitate a seamless guest experience and resolve feedback.

Skills

Leadership

Decision Making

Problem Solving

Collaboration

Adaptability

Communication

Business Acumen

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Job description

Assistant Manager, Operations | Steamboat Springs

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.

Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully.

Assistant Managers, Operations manage business enablers (including financial, profit and loss (P&L), budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized.

They are responsible for writing the store's weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation).

Assistant Managers, Operations also execute company-driven operations-focused projects and initiatives at the store level.

Core Responsibilities of the Job

1. Operations, Product, and Strategy: Implement the Store Manager's Operations vision for the store and cascade to team members.
2. Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
3. Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
4. Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).
5. Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
6. Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
7. Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).
8. Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Leadership and People

1. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
2. Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
3. Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
4. Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Guest Experience and Community

1. Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).
2. Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
3. Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Budget Responsibility

Accountable for delegated aspects of controllable budget and labor hours.

People Management

Leadership role indirectly responsible for subset of store employees as delegated by Store Manager.

What We Look For

1. Inclusion & Diversity: Creates / supports an inclusive environment that values / celebrates differences.
2. Integrity: Behaves in an honest, fair, and ethical manner.
3. Adaptability / Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
4. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
5. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
6. Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
7. Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values.
8. Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches).
9. Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Job Requirements

1. Must be legally authorized to work in the country in which the store is located.
2. Must have the ability to travel to assigned store with reliable transportation methods.
3. Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.

Experience

1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes.

Job Assets (i.e., nice to have; not required)

1. Education: High school diploma, GED, or equivalent.
2. Education: Bachelor's degree or equivalent.
3. Experience: 1 year retail or sales specific management experience.

Work Context (e.g., environment, interactions, physical)

1. Work occurs in an environment with bright lights and loud music.
2. Work is accomplished as part of a team and also independently.
3. Work may involve managing conflict or mediating problems between others or deescalating guest issues.
4. Work involves reaching out to meet and build relationships with strangers / new people, and to strengthen existing community partnerships.
5. Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually.
6. Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour).
7. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).

Compensation & Benefits Package

Base Pay Range: $29.93 - $40.49 / hour, subject to minimum wage in the location.

Target Bonus: 25%.

Total Target Base Pay Range: $37.41 - $50.61 / hour.

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.

The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority.

We believe that when life works, work works.

We strive to be the place where inclusive leaders come to develop and enable all to be well.

Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

lululemon is committed to providing reasonable accommodation to applicants with disabilities.

If you would like someone from our team to contact you for individualized support, email us at.

In your email, please include the position title, the location of the position and the nature of your request.