Assistant Manager - Facilities

Wns; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

WNS (Holdings) Limited (ADR) is seeking a Facilities Manager in Cape Town to ensure smooth business operations by overseeing maintenance and managing a technical team. The ideal candidate should have over 5 years of relevant experience in facilities management, ensuring compliance with health and safety standards.

Key responsibilities include supervising team activities, managing equipment lifecycle, and responding to emergencies. Fluent English and Afrikaans are essential, along with proficiency in Microsoft Office tools. This is an excellent opportunity to join a leading BPM service provider in South Africa.

Qualifications

• 5+ years’ experience in a facilities management role.
• Driver’s license and own transport required.
• Own cellphone needed.

Responsibilities

• Ensure uninterrupted business operations through facility management.
• Lead maintenance and support lifecycle management of equipment.
• Implement compliance and continuous improvement processes.
• Supervise and mentor the technical team.
• Coordinate daily operations and supplier relationships.

Skills

Facility management

Technical operations

Health and safety compliance

Leadership

Emergency response

Fluent in English and Afrikaans

Proficient in Word, Excel, PowerPoint, Outlook

Education

Matric Grade 12

Minimum N2 or equivalent

Job description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centres across South Africa, employing 4000+ people. Why join us? We promise our employees role clarity, coaching and mentoring, professional development and a structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

• Ensure uninterrupted business operations through a safe and efficient facility environment.
• Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.
• Oversee audits, enforce health and safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

Operational Excellence & Maintenance

• Oversee planned, preventive, corrective, and emergency maintenance consistent with SLAs.
• Identify, assess, and resolve facility risks and equipment faults proactively.

Compliance & Continuous Improvement

• Implement and maintain HSE, quality, and risk management systems in line with company standards.
• Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings.

Team & Project Leadership

• Supervise and mentor technical team, including scheduling, performance feedback, and development.
• Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.

Stakeholder Engagement & Reporting

• Serve as the communication hub, coordinating daily operations and handling supplier relationships.
• Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.
• Manage technical assets’ lifecycle to maximize equipment lifespan and compliance.

Availability & Response

• Be available for standby duty and overtime when required.
• Respond promptly to emergencies affecting site operations.

Qualifications

Qualifications & Experience Required

Matric Grade 12

• Minimum N2 or equivalent.
• At least 5 years’ experience, preferably in a facilities environment and in a similar role.
• Driver’s license and own transport.
• Own cellphone.
• Fluent in both English and Afrikaans.
• Proficient in Word, Excel, PowerPoint, Outlook, etc.

Preferred Qualifications

None mentioned.