Assistant Manager: Export & Parts Supply TAPC (Atlas)

Toyota SA; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading automotive company seeks a Supply Chain Manager to oversee the supply of service parts to Export Distributors. The role emphasizes customer relationship management, compliance with customs regulations, and efficient order management. Ideal candidates will have a strong background in supply chain management and excellent communication skills, along with relevant qualifications and experience.

Qualifications

• Minimum of 3 years customer-facing experience.
• Understanding of Export Business and Customs Act.
• Dealer network experience is advantageous.

Responsibilities

• Manage efficient service parts supply to Export Distributors.
• Resolve customer queries with urgency.
• Ensure compliance with Customs Requirements.

Skills

Customer handling skills

Communication skills

Accurate information gathering

Attention to detail

Education

NQF Level 5 in Supply Chain Management

Post graduate qualifications

Tools

MS Office

SAP

Job description

The main purpose of the position is to manage the supply of service parts to Export Distributors with a customer centric orientated approach.

KEY PERFORMANCE AREAS:

• Customer Relationship management (internal/external)
• Manage efficient Service Parts supply to all Export Distributors
• Ensure Service Parts Operations is compliant to Customs Requirements
• Customer query resolution with a sense of urgency
• Customer order management and order stabilisation
• Improvement and adherence to TSAM customer supply related activities
• Promote quality and safety in the work environment
• Measurement and evaluation of key performance areas
• Measurement on distributor orders to identify abnormalities

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 5 (240 credits on level 8 framework) - Supply Chain Management or International Trade (Import and export) or equivalent
• Advantageous: NQF Level 6 and post graduate qualifications.
• Minimum of 3 years customer facing working experience
• Dealer network experience (Parts and service will be advantageous)
• Understanding Export Business
• Knowledge and Interpretation of Customs Act
• Project Management
• Excellent communication skills (verbal and written)
• PC Literacy: MS office – intermediate to advanced level
• SAP experience will be advantageous
• Customer handling skills

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid-long-term plans
• Establish framework and systems for organisational learning
• Creation of Innovative Vision
• Attention to detail

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY