Assistant Manager

Cash Crusaders Retail (Pty) Ltd; Gqeberha; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Operational Manager to lead store performance and enhance customer satisfaction. This role involves ensuring sales objectives are met, managing inventory effectively, and fostering a positive team culture. The ideal candidate will excel in operational management and have a passion for customer service. Join a forward-thinking team where your contributions will directly impact the store's success and customer experience. If you are ready to take on this exciting challenge, we want to hear from you!

Qualifications

• Strong background in operational and inventory management.
• Proven experience in customer service excellence.

Responsibilities

• Ensure store sales objectives are met and income streams maximized.
• Oversee inventory functions and maintain optimal stock levels.
• Foster a service-oriented culture to ensure customer satisfaction.

Skills

Operational Management

Inventory Management

Customer Service

People Management

Administration

Job description

OPERATIONAL MANAGEMENT

1. Ensure store sales objectives are met
2. Maximise income streams for the store (Add-ons, GP, etc.)
3. Monitor and improve store performance
4. Ensure effective implementation of merchandising standards
5. Implement marketing initiatives effectively
6. Attract and retain a customer base

INVENTORY MANAGEMENT

1. Oversee inventory functions
2. Maintain optimal stock levels
3. Ensure accurate inventory records

CUSTOMER SERVICE

1. Exceed customer expectations
2. Review mystery shopper reports regularly
3. Address product and retail complaints promptly
4. Foster a service-oriented staff culture to ensure customer satisfaction

PEOPLE MANAGEMENT

1. Facilitate employee training and development for the right competencies
2. Plan for succession
3. Implement consistent and effective performance management
4. Manage and improve employee relations and satisfaction

ADMINISTRATION

1. Ensure compliance with company policies, procedures, and system requirements
2. Oversee cash-ups
3. Conduct safety checks
4. Perform alarm checks
5. Maintain administrative files