Assistant Manager

Numeral XII (Pty) Ltd.; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading guesthouse in Cape Town seeks an Assistant Manager to oversee daily operations, ensuring exceptional guest experiences. Responsibilities include managing bookings, addressing guest inquiries, and maintaining property standards. Ideal candidates will have hospitality experience and strong organizational skills, along with the ability to work independently in a dynamic environment.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong organizational and time-management abilities.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Oversee daily operations of the guesthouse ensuring high hospitality standards.
• Manage bookings, handle guest inquiries, and maintain property.
• Coordinate with housekeeping and maintenance teams.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Tools

Booking Systems

Microsoft Office

Job description

The Apartment / Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

Key Responsibilities :

Guest Services :

Welcome guests upon arrival, provide check-in and check-out services.

• Respond to guest inquiries via phone, email, or in person.
• Address and resolve guest issues and complaints in a timely and professional manner.
• Provide local area information, recommendations, and assistance with travel arrangements.

Booking and Reservations :

Manage guesthouse bookings through online platforms, phone, and direct reservations.

• Ensure accurate and up-to-date availability of rooms.
• Handle cancellations, modifications, and special requests.

Property Management :

Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.

• Coordinate with housekeeping and maintenance teams to address any issues or repairs.
• Perform regular inspections to ensure high standards of cleanliness and safety.

Administrative Duties :

Maintain accurate records of bookings, payments, and guest information.

• Prepare invoices, manage payments, and handle refunds as needed.
• Monitor and manage the guesthouse budget, including expenses and revenue.

Marketing and Promotion :

Promote the guesthouse on social media, booking platforms, and other relevant channels.

• Respond to online reviews and maintain a positive online presence.
• Implement marketing strategies to attract new guests and increase occupancy rates.

Qualifications :

• Previous experience in hospitality, customer service, or property management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and handle multiple tasks.
• Proficiency in basic computer applications, including booking systems and Microsoft Office.
• Knowledge of the local area and attractions is a plus.

Working Conditions :

• Flexible schedule, including weekends and holidays.
• On-call availability for guest emergencies.
• May require some physical tasks, such as carrying luggage or assisting with property maintenance.