Assistant Manager

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Cash Crusaders Retail (Pty) Ltd is seeking an Operational Manager in Cape Town. The role involves driving sales, managing inventory, ensuring top-notch customer service, and leading employee development. Ideal candidates will demonstrate strong leadership skills and a proven track record in retail management.

Qualifications

• Experience in retail management or a similar field is essential.
• Strong leadership and people management skills required.
• Ability to analyze performance data and implement strategies.

Responsibilities

• Meet store sales objectives and maximize income.
• Manage inventory and ensure effective merchandising.
• Foster a culture of customer satisfaction and employee development.

Skills

Customer Service Excellence

Inventory Management

Operational Efficiency

Team Development

Performance Management

Job description

OPERATIONAL MANAGEMENT

• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)
• Monitor store performance
• Ensure effective implementation of merchandising standards
• Implement marketing initiatives effectively
• Attract and retain a customer base

INVENTORY MANAGEMENT

• Manage inventory functions effectively
• Ensure store sales objectives are met
• Maximise income streams for the store (Add-ons, GP, etc.)

CUSTOMER SERVICE

• Exceed customer expectations
• Review mystery shopper reports
• Address product and retail complaints promptly and effectively
• Foster a service-oriented culture among staff to ensure customer satisfaction

PEOPLE MANAGEMENT

• Train and develop employees to ensure proper competency
• Implement succession planning
• Maintain consistent and effective performance management
• Manage and improve employee relations and satisfaction

ADMINISTRATION

• Ensure adherence to all relevant company policies, procedures, and system requirements
• Manage cash-ups
• Conduct safe checks
• Perform alarm checks
• Maintain administrative files